Profession summary · Jobmundo analysis
Call and contact centre occupations demand is rising in Luton.
ONS recorded 8 new online adverts for call and contact centre occupations in Luton in Q2 2026. That is 166.7% higher than a year earlier. Typical advertised pay in Luton for the broader customer service occupations is £26,300.
Occupation pages use official SOC classifications. Local comparisons are shown only where ONS publishes an aligned observation.Call and contact centre occupations hiring demand
New online job adverts for call and contact centre occupations in Luton
New online job adverts have increased since Apr 2025.
8
Apr 2026 · Luton
Median advertised salary
Annualised asking salary for customer service occupations in Luton
Advertised pay is 6.0% higher than a year earlier, before inflation.
£26,300
Jan 2025 · Luton
Skills in demand
Requirements reported in UK adverts for this occupation
| # | Skill | Share of adverts | View |
|---|---|---|---|
| 1 | Business Operations, Process and Program Management | 91.3% | |
| 2 | Professional and Interpersonal Competencies | 89.7% | |
| 3 | Information Technology and Programming | 59.4% | |
| 4 | Telecommunication | 56.4% | |
| 5 | Marketing and Sales | 51.7% | |
| 6 | Healthcare and Life Sciences | 43.2% | |
| 7 | Accounting and Financial Trading and Investment | 34.2% | |
| 8 | Supply Chain and Logistics | 32.4% | |
| 9 | Recruitment, Payroll and Employee Performance | 31.5% | |
| 10 | Education and Training | 24.6% |
Experience employers ask for
Typical minimum: 0.6 years · UK live adverts
| # | Minimum experience | Share of adverts | View |
|---|---|---|---|
| 1 | 0 years | 72.6% | |
| 2 | 1 years | 14.3% | |
| 3 | 2 years | 6.3% | |
| 4 | 3 years | 2.7% | |
| 5 | 4+ years | 4.1% |
Luton compared with the UK
New adverts in the aligned ONS reporting period
| # | Area | New adverts | View |
|---|---|---|---|
| 1 | Luton | 8 | |
| 2 | United Kingdom | 2,598 |
Where hiring is strongest
New online job adverts by local authority
| # | Location | New adverts | View |
|---|---|---|---|
| 1 | London | 406 | |
| 2 | Manchester | 84 | |
| 3 | Glasgow City | 59 | |
| 4 | Birmingham | 58 | |
| 5 | Newcastle upon Tyne | 46 | |
| 6 | Leeds | 44 | |
| 7 | Bristol, City of | 42 | |
| 8 | Norwich | 33 | |
| 9 | Cardiff | 31 | |
| 10 | Preston | 30 |
Where advertised pay is highest
Broader occupation group: Customer service occupations
| # | Location | Annual salary | View |
|---|---|---|---|
| 1 | Broadland | £32,600 | |
| 2 | Melton | £31,500 | |
| 3 | Guildford | £28,800 | |
| 4 | London | £28,600 | |
| 5 | Reading | £28,500 | |
| 6 | Oxford | £28,100 | |
| 7 | Hertsmere | £28,000 | |
| 8 | Epsom and Ewell | £28,000 | |
| 9 | Bracknell Forest | £27,700 | |
| 10 | Bedford | £27,700 |
Explore related occupations
Compare occupations in the same ONS group (SOC 721) across the UK
| # | View | |||
|---|---|---|---|---|
| 1 | Customer service occupations n.e.c. Customer service agent · Store guide · Consumer clerk — 76.7% of group adverts | 7,147 | -8.8% | |
| 2 | Market research interviewers Market research interviewer · Field worker · Data collector — 10.0% of group adverts | 929 | — | |
| 3 | Call and contact centre occupationsYou’re viewing this Call centre agent · Call handler · Enquiry agent — 9.0% of group adverts | 840 | -13.9% | |
| 4 | Communication operators Operator · Call handler · Call assessor — 3.6% of group adverts | 336 | -27.4% | |
| 5 | Telephonists Telephonist · Call handler · Night operator — 0.7% of group adverts | 63 | +3.3% |
About the data
Source: Office for National Statistics. Licensed under the Open Government Licence v3.0. Online job adverts indicate labour demand and are not the ONS Vacancy Survey. ONS does not endorse Jobmundo.
Methodology and metric definitions
New adverts and snapshot/live adverts remain separate. Advertised salary is asking salary, not employee earnings. Hiring charts offer six-month to five-year ranges. Salary charts show up to 60 published observations.