In brief
This call handler role supports property upgrade projects by managing tenant communications and scheduling site visits. Daily work involves handling high volumes of inbound and outbound calls, resolving tenant queries, and updating CRM systems with accurate appointment details.
Non-negotiable
Customer service experience required.
Worth knowing
This is a temporary role with the potential for a permanent position.
What you need
Required
Literacy skills
Clearly required in the listing
Customer service
Clearly required in the listing
High-paced environment
Strongly implied by the listing
Attention to detail
Clearly required in the listing
Communication
Clearly required in the listing
Listening skills
Clearly required in the listing
English fluency
Clearly required in the listing
CRM
Clearly stated in the job description.
Preferred
No preferred skills or technologies were clearly stated.
Your day-to-day
Manage tenant communications
Clearly stated in the job description.
Schedule site appointments
Clearly stated in the job description.
Maintain accurate records
Clearly stated in the job description.
Monitor performance targets
Clearly stated in the job description.
Full job description (from employer)⌄
Skilled Careers is hiring Call Handlers on a temporary basis, for a local authority from within the West Midlands Region, my client specialises within the upgrades of properties throughout Birmingham and surrounding areas Immediate Start - Temporary Role with potential for permanent Mon-Fri 8:30am – 5:30pm Location: Regal Court, Sovereign Road, B30 3FJ Hourly Rate: £16.64 PAYE The Role: Inbound and outbound calls, scheduling tenant visits Providing outstanding customer service and answering any queries regarding tenant issues Inputting customers details accurately and scheduling time slots for appointments using CRM Systems Hitting daily, weekly KPI's, dealing with high volume of calls Daily To be successful within this role you will need to: Good literacy skills Customer service experience Ability to work in a High Paced Environment Using the training provided navigate through our bespoke systems Attention to Detail Good Communication and Listening Skills High Energy Professional & Friendly approach Fluent in Spoken and Written English
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Note
We generate this analysis from the job description. The listing may have changed since then, or the analysis may not be fully accurate — always check the original posting before applying.