In brief
This permanent, full-time Customer Service Advisor role involves supporting banking customers with product enquiries and account issues. The work focuses on managing inbound calls, identifying customer needs, and resolving queries efficiently using various digital systems and internal tools.
Best for
Individuals seeking a permanent, full-time career within a banking contact centre environment.
Non-negotiable
Availability to work the required shifts, including weekends and bank holidays, is essential.
What you need
Required
Customer service
Strongly implied by the listing
Communication
Strongly implied by the listing
Listening skills
Strongly implied by the listing
Resilience
Strongly implied by the listing
Problem-solving
Strongly implied by the listing
Attention to detail
Strongly implied by the listing
Teamwork
Strongly implied by the listing
Preferred
No preferred skills or technologies were clearly stated.
Your day-to-day
Handle inbound customer calls
Clearly stated in the job description.
Identify customer needs
Clearly stated in the job description.
Resolve customer queries
Clearly stated in the job description.
Manage digital interactions
Clearly stated in the job description.
Maintain product knowledge
Clearly stated in the job description.
Meet performance targets
Clearly stated in the job description.
Experience expected
Level
Entry level
Based on what the listing states
Years of experience
Not stated
No clear years requirement found
Evidence from the listing
Experience level
“…g weekends and bank holidays Contract Type: Permanent, full-time Location: Glasgow Full training and ongoing support Career development and progression opportunities Generous holiday entitlement, incr…”
What's on offer
Full job description (from employer)⌄
Red Recruitment is recruiting a Customer Service Advisor to join our client in Glasgow, providing excellent customer service within the banking sector. You'll handle inbound calls, support customers with queries across a range of banking products and services, and help resolve issues efficiently. This is a fantastic opportunity for someone who enjoys helping people and wants to develop their career within a supportive contact centre team. Benefits and Package for a Customer Service Advisor: Salary: £13.45 per hour Hours: 37.5 hours per week, shifts between 8am-8pm, Monday-Sunday, including weekends and bank holidays Contract Type: Permanent, full-time Location: Glasgow Full training and ongoing support Career development and progression opportunities Generous holiday entitlement, increasing with length of service Pension, healthcare and wellbeing benefits Supportive and inclusive team environment Key Responsibilities of a Customer Service Advisor: Handling inbound customer calls, providing guidance and support across banking products and services Building positive relationships with customers through clear communication and a helpful approach Listening carefully to identify customer needs and providing tailored solutions Taking ownership of customer queries and resolving issues accurately and efficiently Using multiple systems and digital tools to manage customer interactions and administrative tasks Maintaining up-to-date knowledge of products and services to provide accurate information Working towards performance and customer satisfaction targets, applying coaching and feedback to improve Key Skills and Experience of a Customer Service Advisor: A passion for delivering excellent customer service Strong communication and listening skills, with an empathetic approach Resilience and the ability to work effectively in a fast-paced environment Good problem-solving skills and attention to detail Confidence using different software applications and digital tools A flexible approach to teamwork and changing priorities Availability to work the required shifts, including weekends and bank holidays A willingness to learn and develop your skills If you are interested in this position and have the relevant skills, please apply now! Red Recruitment (Agency)
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Note
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