In brief
This customer service advisor role provides administrative and communication support to case handlers to ensure efficient case progression. Daily tasks involve managing inbound queries, chasing outstanding documentation and maintaining accurate records across phone and email channels.
Best for
Retail or hospitality staff seeking an office-based career move
Worth knowing
Hybrid working is available only after the completion of the probation period.
What you need
Required
Customer service
Clearly required in the listing
Communication
Clearly required in the listing
Organisation
Clearly required in the listing
Attention to detail
Clearly required in the listing
Multitasking
Clearly required in the listing
Teamwork
Strongly implied by the listing
Microsoft Office
Clearly stated in the job description.
Preferred
No preferred skills or technologies were clearly stated.
Your day-to-day
Support case handlers
Clearly stated in the job description.
Manage customer communications
Clearly stated in the job description.
Conduct welcome calls
Clearly stated in the job description.
Chase outstanding documentation
Clearly stated in the job description.
Update case management systems
Clearly stated in the job description.
Resolve inbound queries
Clearly stated in the job description.
Experience expected
Level
Entry level
Based on what the listing states
Years of experience
Not stated
No clear years requirement found
Evidence from the listing
Experience level
“…lopment routes Supportive team environment with full training provided If you're customer focused, organised, and looking to take your first step into an office based role, we'd love to hear from you.”
What's on offer
Full job description (from employer)⌄
Customer Service Central Leeds £24,785 per annum Monday - Friday | 9:00am - 5:30pm Hybrid working available after probation We're looking for a proactive and customer focused individual looking to join our growing Customer Service team in Central Leeds. This role plays a key part in supporting our Case Handlers with their day to day workload while delivering a high standard of service to customers and third parties. This is an excellent opportunity for someone looking to move from a retail or hospitality background into an office based career, where strong communication skills, organisation, and customer service experience are highly valued. The Role You'll act as a central point of support, ensuring cases progress smoothly and customers receive timely, professional communication. Key responsibilities include: Supporting Case Handlers with customer service tasks Liaising with customers, third parties, and internal teams via phone and email Making welcome calls to new customers Chasing outstanding documents and information Updating case management systems accurately and in a timely manner Handling inbound queries and following up where required to resolution Helping to manage workloads and keep cases moving efficiently What We're Looking For Experience in customer facing roles such as retail, hospitality, call centre, or office based environments Confident communicator with a professional and friendly telephone manner Highly organised with strong attention to detail Comfortable managing multiple tasks and priorities Confident using IT systems and Microsoft Office A team player with a proactive, can do attitude What We Offer Salary of £24,785 per annum Monday to Friday working - no weekends Hybrid working after probation Fantastic working facilities and benefits package Lots of social events! Clear progression and development routes Supportive team environment with full training provided If you're customer focused, organised, and looking to take your first step into an office based role, we'd love to hear from you. Apply now to start your next role in a supportive and rewarding environment. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
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Note
We generate this analysis from the job description. The listing may have changed since then, or the analysis may not be fully accurate — always check the original posting before applying.