In brief
This customer experience advisor role supports clients of a legal firm by managing active cases and service enquiries. The work involves handling high-volume telephone communications and ensuring all necessary documentation is collected for client files.
Best for
Experienced customer service professionals
Non-negotiable
Previous customer service experience required.
Worth knowing
No shift patterns or weekends required.
What you need
Required
Customer service
Strongly implied by the listing
Telephone manner
Strongly implied by the listing
Communication
Strongly implied by the listing
High volume work
Strongly implied by the listing
Teamwork
Strongly implied by the listing
Preferred
No preferred skills or technologies were clearly stated.
Your day-to-day
Manage client enquiries
Clearly stated in the job description.
Collect case documentation
Clearly stated in the job description.
Handle telephone communications
Clearly stated in the job description.
What's on offer
Full job description (from employer)⌄
Michael Page have registered a new exciting Permanent Customer Experience Advisor Opportunity to work for a reputable and progressive Legal Firm in Leeds City Centre! This would be an exceptional opportunity for someone experienced within customer services looking to join a business which have an excellent name are going through some exciting times and further growth plans for the company! Immediate interviews being held please apply now! Client Details Michael Page have registered a new exciting Permanent Customer Experience Advisor Opportunity to work for a reputable and progressive Legal Firm in Leeds City Centre! This would be an exceptional opportunity for someone experienced within customer services looking to join a business which have an excellent name are going through some exciting times and further growth plans for the company! Immediate interviews being held please apply now! Description As a Customer Experience Advisor you will be at forefront of the business supporting existing clients regarding their active cases and services. You will be supporting with a range of enquiries alongside chasing up documentation and details required for each clients file. The role will be mainly supporting customers over the telephone the position will be very fast paced and you will ensure each client is provided the best service. If you are a customer service superstar please apply now! Profile Previous customer service experience this could be from a range of backgrounds A confident telephone manner with excellent communication skills Able to work in a targeted high volume environment Passionate about customer service and providing the best service An excellent team player Job Offer Salary of £26100+ reputable and prestigious legal business+ full training provided+ excellent progression and development+ superb offices and facilities+ great team and working environment+ good benefits package+ no shift patterns or weekends+ regular incentives and socials+ experts in their market growing significantly+ immediate interviews being held
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Note
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