Senior Data Analyst - Remediation

Location: Thorpe Park, Leeds, United Kingdom, Hybrid working. Unfortunately we are unable to offer sponsorship for this role. Join us as a Senior Data Analyst (Remediation). You'll play a key role in helping us put things right for our customers. You'll work with data to spot where outcomes may not have been fair or consistent, designing and running analysis to identify issues and group impacted customers. From there, you'll help drive the remediation process forward-working closely with teams across the business, coordinating activity, and acting as a central point of contact to make sure everything runs smoothly. You'll also build and maintain tools (including VBA solutions) to support analysis, produce meaningful MI for governance, and help track how we're performing. Alongside delivering remediation linked to internal incidents or client-driven errors, you'll look for ways to improve processes, systems and data to prevent issues happening again. You'll take ownership of key documentation, controls and templates, ensuring everything is accurate, up to date and aligned with our standards. This role is ideal for someone who enjoys solving complex problems and bringing people together to get the right outcome. You'll lead on more complex remediation activity, support wider team oversight through quality checks, and step in for the Ops Risk Manager when needed-making sure all work delivered is accurate, controlled and focused on delivering fair outcomes for our customers. What we are looking for: Strong analytical skills, with experience using SQL or SAS to generate insights and translate data into clear, actionable recommendations for both technical and non-technical stakeholders Proven people management experience (minimum 2 years), with the ability to lead, support and develop others Good understanding of industry regulations, particularly Consumer Duty and Conduct Risk Strong stakeholder management skills, with the ability to build relationships, influence decisions and communicate effectively at all levels Excellent problem-solving and decision-making skills, with a high level of attention to detail and accuracy Proactive and adaptable, able to work independently and collaboratively, with advanced MS Office skillsIf you're excited about this role but don't meet every requirement - don't worry, still apply. Your unique perspective could be just what we're looking for. What you'll get: A discretionary annual bonus to reward your impact 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover. Hybrid working for the best of both worlds-collaboration and focus. Free onsite parking, saving you time and money. Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more-giving you more time for what matters most. Peace of mind with life assurance that supports your loved ones, no matter what. A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best. Encouragement to be your authentic self at work by joining one of our vibrant employee networks-like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you. So, who are we? We're on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The Sunday Times, we're one of the best places to work in the UK, (we're proud to be on their 'Best Places to Work' list for the third year running). Why? Because of the people who work here. Warm, welcoming, and s