In brief
This permanent field support engineer role involves delivering technical assistance to clients across regional offices. The work focuses on resolving IT incidents, configuring hardware, and managing escalations to ensure systems remain operational.
Best for
Experienced 2nd line IT support engineers
Non-negotiable
Full UK driving licence required
Worth knowing
Hybrid role requiring 3–4 days per week on customer sites or at the head office near Derby.
What you need
Required
Driving Licence
Clearly required in the listing
IT Support
Clearly required in the listing
Hardware Setup
Clearly required in the listing
Troubleshooting
Clearly required in the listing
Incident Management
Clearly required in the listing
Network Infrastructure
Clearly required in the listing
Windows 10
Clearly stated in the job description.
Windows 11
Clearly stated in the job description.
Active Directory
Clearly stated in the job description.
Apple iPhone
Clearly stated in the job description.
IPad
Clearly stated in the job description.
Microsoft 365
Clearly stated in the job description.
Preferred
No preferred skills or technologies were clearly stated.
Your day-to-day
Resolve IT support requests
Clearly stated in the job description.
Manage regional site visits
Clearly stated in the job description.
Configure end user hardware
Clearly stated in the job description.
Escalate complex technical issues
Clearly stated in the job description.
Support mobile and office software
Clearly stated in the job description.
Experience expected
Level
Mid-level
Based on what the listing states
Years of experience
Not stated
No clear years requirement found
Evidence from the listing
Experience level
“Responsible for escalating more complex issues to 2nd and 3rd line support teams.”
What's on offer
Full job description (from employer)⌄
Field Support Engineer (2nd Line, Company Car) Northampton (Hybrid) Permanent to £33,000 (DOE) + Benefits Field Support 2nd line Engineer needed for permanent career opportunity based near Northampton ideally. Start ASAP October/November 2026. Providing IT technical support to clients regional offices across the Midlands & South. Company Car will be provided which can be used for personal use and Full UK Driving Licence essential. Hybrid Working: Typically 3–4 days per week working on customer sites across the Midlands and South or from the head office near Derby with the remaining days working remotely from home (WFH), depending on business requirements. A chance to join an established and growing business with a proven track record in their industry. Key skills, experience + duties will include: Experienced 2nd Line Field Support Engineer taking and logging initial IT support requests from end users and resolving IT issues. Supporting end users, travelling regional offices across Midlands and South. Dealing with incidents themselves and logging others with external third-party suppliers to manage all issues through to resolution. Responsible for escalating more complex issues to 2nd and 3rd line support teams. Setting up end user hardware using imaging and automated device management systems. Imaging, configuring, troubleshooting Windows Desktop/Laptop and printing. Working with mobile technologies such as Apple iPhones and iPads. Key supported technologies include: Windows 10/11 operating system installation and configuration, Active Directory, Problem solving and troubleshooting. Mobile device setup and support, Apple iPhone and iPad. Microsoft 365 support & Microsoft Office support, Word, Excel, Outlook. Printer setup and troubleshooting. TCP/IP and Network Infrastructure. Experience using Remote Support Tools and using a Service Desk logging system. Benefits: Salary to £30k (DOE) + Company Car (available personal use) 25 days Holiday + BHs + Pension + BUPA Healthcare + Life Assurance + Professional Training / Development + More
Why apply through Jobmundo?
- Clear, unbiased job analysis
- Shows what you match
- Save time reading hard to read job descriptions
Note
We generate this analysis from the job description. The listing may have changed since then, or the analysis may not be fully accurate — always check the original posting before applying.