In brief
This IT Support Engineer role delivers technical assistance to over 600 users across Leicester and Rugby. The work involves troubleshooting hardware and software incidents, managing system administration tasks, and deploying new updates to maintain operational efficiency.
Best for
IT professionals with 1st and 2nd line service desk experience
Non-negotiable
Full UK driving licence and own car required
Worth knowing
Occasional out-of-hours support is required on a rota basis.
What you need
Required
1st and 2nd line support
Clearly required in the listing
Windows operating systems
Clearly required in the listing
Hardware troubleshooting
Clearly required in the listing
Networking
Clearly required in the listing
Microsoft 365
Clearly required in the listing
Google Workspace
Clearly required in the listing
IT ticketing systems
Clearly required in the listing
UK Driving Licence
Must already hold
Preferred
No preferred skills or technologies were clearly stated.
Your day-to-day
Deliver technical support
Clearly stated in the job description.
Resolve technical incidents
Clearly stated in the job description.
Manage system administration
Clearly stated in the job description.
Deploy new systems
Clearly stated in the job description.
Maintain IT records
Clearly stated in the job description.
Uphold security standards
Clearly stated in the job description.
Full job description (from employer)⌄
Salary: £30,000 to £35,000 Job Type: Permanent Location: On-site – Leicester and Rugby A full UK Driving Licence and a car are mandatory About the Company Our client is a well-established UK organisation with multiple operational sites is seeking a proactive IT Support Engineer to join its supportive and collaborative technology team. With a strong reputation in its sector and a long-serving staff base, the company offers a stable environment and a commitment to quality service across all departments. About the Opportunity This IT Support Engineer position offers an excellent opportunity for an enthusiastic IT professional to step into a key support role. You will provide hands-on 1st and 2nd line technical support to users across several sites, ensuring systems run efficiently and downtime is minimised. The role is primarily onsite at the Midlands locations, with some flexibility for home working when needed. Roles and Responsibilities Deliver 1st and 2nd line IT support to over 600 users Troubleshoot and resolve incidents involving hardware, software, networks, and telephony Support system administration tasks, including user setup, monitoring, and maintenance Assist with testing and deploying new systems, hardware, and updates Work closely with third-party support partners where required Uphold IT security standards and participate in business continuity activities Maintain documentation and asset records to ensure accuracy and compliance Provide excellent customer service to staff at all levels Participate in occasional out-of-hours support on a rota basis (details confirmed on appointment) Your Skills and Experience Previous experience in a 1st/2nd line IT Support or Service Desk environment Strong understanding of Windows operating systems, hardware troubleshooting, and basic networking Familiarity with Microsoft 365, Google Workspace, and common business applications Experience with IT ticketing systems. Strong communication and customer service skills, with a proactive and positive approach Good problem-solving ability and willingness to learn new technologies Capable of working independently while contributing effectively to a wider team Flexibility to travel between Leicester and Rugby sites as required. A UK driving licence and own car are mandatory due to multi-site responsibilities. Mileage would be claimed via expenses Our client is passionate about developing your exciting career. They are big and diverse enough to offer you incredible opportunities, but small enough to know and care about team members as individuals. To apply for the IT Support Engineer role, send your CV today, and we will review it and contact you immediately. We are a recruitment agency that specialises in projects and programmes
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