In brief
This 1st Line Support role provides essential IT assistance to a legal sector service desk. The work involves managing technical tickets, performing remote and onsite troubleshooting, and maintaining systems within a Microsoft environment.
Non-negotiable
Previous experience within IT Support required
Worth knowing
Inside IR35 status applies to this six-month contract.
What you need
Required
IT Support
Clearly required in the listing
Customer service
Strongly implied by the listing
Telephony support
Clearly required in the listing
Ticket triaging
Clearly required in the listing
Windows 10
Clearly stated in the job description.
Windows 11
Clearly stated in the job description.
Microsoft 365
Clearly stated in the job description.
Microsoft Exchange
Clearly stated in the job description.
Microsoft Azure
Clearly stated in the job description.
Microsoft Outlook
Clearly stated in the job description.
Microsoft Teams
Clearly stated in the job description.
Active Directory
Clearly stated in the job description.
Preferred
IManage
Clearly required in the listing
Bomgar
Clearly required in the listing
Your day-to-day
Provide technical support
Clearly stated in the job description.
Manage service tickets
Clearly stated in the job description.
Maintain system access
Clearly stated in the job description.
Operate ticketing systems
Clearly stated in the job description.
Support telephony systems
Clearly stated in the job description.
What's on offer
Full job description (from employer)⌄
1st Line Support – 6-Month Contract – Hybrid - Liverpool VIQU have partnered with a leading organisation within the legal sector who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk. This 1st Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support in a Microsoft environment. The successful candidate will be committed to delivering excellent customer service. Key skills & responsibilities for the 1st Line Support: 1st Line / Service Desk Support – in a Windows / Microsoft environment. Windows 10/ Windows 11 Microsoft 365 Exchange Azure Outlook MS Teams Active Directory Telephony support Triaging tickets and escalating to relevant teams where necessary Using ServiceNow ticketing system Mix of remote & deskside support - including working on a tech bar Good customer service skills Experience with iManage or Bomgar (desirable) Role details: Job role: 1st Line Support Job type: Contract Duration: 6 months’ contract Rate: £140 - £155 per day Working hours: 37.5 hours per week Monday - Friday IR35 status: Inside IR35 Location: Hybrid, one day per week in Liverpool Apply now to speak with VIQU IT in confidence. Or reach out to Suzie Stone via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment
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