In brief
This service manager role oversees the delivery of support hubs for individuals recently released from custody. The work involves leading teams, managing P&L performance, and building local partnerships to secure job and learning placements for participants.
Best for
Experienced managers from the justice or probation sectors
Non-negotiable
Full UK driving licence and access to own vehicle required.
Worth knowing
Enhanced security clearance and a DBS check are required for this position.
What you need
Required
People management
Strongly implied by the listing
Justice sector knowledge
Clearly required in the listing
Financial management
Clearly required in the listing
Communication
Strongly implied by the listing
Report writing
Clearly required in the listing
Networking
Strongly implied by the listing
Driving license
Clearly required in the listing
ICT
Clearly stated in the job description.
Preferred
No preferred skills or technologies were clearly stated.
Your day-to-day
Lead delivery teams
Clearly stated in the job description.
Manage participant outcomes
Clearly stated in the job description.
Oversee custodial service delivery
Clearly stated in the job description.
Build employer partnerships
Clearly stated in the job description.
Manage financial performance
Clearly stated in the job description.
Ensure service compliance
Clearly stated in the job description.
Experience expected
Level
Senior level
Based on what the listing states
Years of experience
Not stated
No clear years requirement found
Evidence from the listing
Experience level
“This is a leadership role, overseeing a team of delivery and support staff to ensure high-quality services for participants.”
Full job description (from employer)⌄
Employment/Education Service Manager Liverpool City Region and Warrington Up to £42,000 Full-time, Permanent The Role: We are looking for a Service Manager to lead the delivery of the CFO Evolution Activity Hubs within community settings based across the region. This is a leadership role, overseeing a team of delivery and support staff to ensure high-quality services for participants. Working closely with delivery staff, stakeholders, and employers, you will drive performance, develop strong local partnerships, and support individuals recently released from custody helping them to settle in post-custody life whilst working towards achieving positive outcomes. Key Responsibilities Lead and support a team of activity hub delivery and support staff to meet contract targets. Ensure participants are placed into jobs or learning opportunities and sustained in these outcomes. Manage service delivery in custody, working closely with HMPPS staff and other stakeholders. Oversee health and safety within custodial environments. Build relationships with employers to meet recruitment and training needs. Take responsibility for P&L results, including income targets, productivity, and costs. Develop local partnerships to ensure a wide range of provision and participant referrals. Ensure high-quality, compliant services with robust audit trails. Drive continuous improvement in delivery, systems, and quality. Maintain knowledge of policy, market intelligence, and opportunities. Deliver services with integrity, always meeting Health & Safety requirements.About You Strong people management experience, including direct management in prisons, probation service or working with ex-offenders. Proven ability to achieve performance results. Confident communicator, able to present to prison staff, governors, and stakeholders. Skilled at report writing and fluent in ICT use. Good understanding of the justice sector, HMPPS, and CFO Evolution programmes. Knowledge of people management principles, labour markets, and relevant national/local policies. Resilient, results-driven, and able to work under pressure. A strong team player with the ability to build partnerships and networks.Skills Required Effective leadership and staff management. Excellent organisational and financial management skills. Strong communication and networking abilities. Ability to interpret MI and financial information to support decision-making. Commitment to the values of integrity, empowerment, collaboration, and positive impact.Additional Information This role requires a Disclosure and Barring Service (DBS) check and enhanced security clearance. It is a legal offence to apply if you are on the Barred List. You will also be a vehicle driver with access to your own vehicle. If this sounds like the perfect role for you then please submit your CV. This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Aspire Recruitment is committed to equality, diversity and inclusion. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity or expression, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Should you apply for this role, we will process your data as detailed in our
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