In brief
This mortgage collections advisor role involves communicating with customers in arrears to provide positive account solutions. Daily work centers on telephone-based debt recovery and associated administration within a fully remote, FCA-regulated setting.
Best for
Experienced B2C debt collectors with an FCA-regulated background
Non-negotiable
100% telephone-based B2C debt collections experience in an FCA-regulated environment required.
Worth knowing
Fixed start date of 11th January 2027 with mandatory training attendance required during the first seven weeks.
What you need
Required
Debt collections
Clearly required in the listing
B2C experience
Clearly required in the listing
FCA regulation knowledge
Clearly required in the listing
Telephone communication
Clearly required in the listing
Empathy
Strongly implied by the listing
Administration
Strongly implied by the listing
Preferred
No preferred skills or technologies were clearly stated.
Your day-to-day
Manage mortgage arrears
Clearly stated in the job description.
Conduct telephone collections
Clearly stated in the job description.
Perform administrative tasks
Clearly stated in the job description.
Adhere to regulations
Clearly stated in the job description.
Experience expected
Level
Mid-level
Based on what the listing states
Years of experience
Not stated
No clear years requirement found
Evidence from the listing
Experience level
“As a result of their growth, they are seeking experienced Mortgage Arrears Collections Agents, who are professional, confident and empathetic by nature.”
What's on offer
Full job description (from employer)⌄
100% REMOTE WORKING (UK ONLY) START DATE – 11TH JAN 2027 £26,250 + BONUS ALL EQUIPMENT SUPPLIED WE DO REQUIRE THE BELOW EXPERIENCE AS A MINIMUM REQUIREMENT TO APPLY (PLEASE ONLY APPLY IF YOU CAN SAY ‘YES’ TO HAVING BOTH OF THE FOLLOWING): 100% Telephone-Based, Debt Collections experience (Business 2 Consumer, B2C) AND Experience working in an FCA regulated environment Our client is highly successful Mortgage Lender and has gone from strength to strength and almost doubled in size over the last few years. They offer a refreshingly different approach to mortgage lending and truly believe in trying to give everyone the opportunity to own their own property. As a result of their growth, they are seeking experienced Mortgage Arrears Collections Agents, who are professional, confident and empathetic by nature. Successful applicants will also be used to treating customers as individuals demonstrating an understanding of their unique set of circumstances that has ultimately led them to fall behind on their payment(s). The start date for this role is 11th January 2027. (This is a fixed start date, with no negotiation)! The overall purpose of the role is to communicate with customers who have fallen into Arrears on their Mortgage account and provide them with positive solutions to their accounts, whilst adhering to regulations & legislation. Your working day will be spent on the telephone to customers alongside a small amount of Administration. The successful applicant will come from a Collections Background, within an FCA regulated environment. We are specifically looking for ‘B2C’ experienced Collectors. If you are looking for a fully remote role within Secured Collections, don’t delay, APPLY TODAY! SOME of their FANTASTIC benefits include: • FULLY REMOTE working with FULLY REMOTE training • All I.T equipment supplied • A yearly bonus • Frequent staff incentives which include high street vouchers • Annual awards • Employee assistance and welfare programme • Private healthcare • Subsidized gym memberships • LONG TERM PROGRESSION OPPORTUNITIES! IMPORTANT – PLEASE NOTE: This role will require you to be present for all training, which will be various dates within your first 7 weeks of your start date. The client will also run FULL Criminal and Financial background checks, so if anything is likely to be flagged on these checks, please make us aware upon any initial screening call with us. In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful
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