In brief
This Head of Service role manages operations for a company specialising in integrated security systems like CCTV, access control and perimeter protection. The work involves coordinating field engineers, streamlining maintenance processes and resolving escalated service issues to ensure high performance across commercial and industrial client sites.
Best for
Experienced service managers from a security or engineering background.
Non-negotiable
Experience in a Service Manager, Head of Service or Service Operations role required.
Worth knowing
This is a senior office-based role with hybrid working arrangements.
What you need
Required
Service management
Clearly required in the listing
Field team management
Strongly implied by the listing
Customer relationship management
Strongly implied by the listing
Process improvement
Strongly implied by the listing
Technical industry background
Clearly required in the listing
Preferred
No preferred skills or technologies were clearly stated.
Your day-to-day
Lead service operations
Clearly stated in the job description.
Coordinate field engineers
Clearly stated in the job description.
Oversee maintenance activities
Clearly stated in the job description.
Manage customer relationships
Clearly stated in the job description.
Monitor service performance
Clearly stated in the job description.
Collaborate across teams
Clearly stated in the job description.
Experience expected
Level
Senior level
Based on what the listing states
Years of experience
Not stated
No clear years requirement found
Evidence from the listing
Experience level
“On offer is the opportunity to take a leading role in developing and managing service operations, overseeing engineering teams, improving service delivery and maintaining strong customer relationships…”
What's on offer
Full job description (from employer)⌄
£50,000 - £55,000 + Progression + Enhanced Holidays + Company Van + Hybrid Working + Company Benefits Liverpool Are you a Service Manager or Head of Service from a security, engineering or technical background, looking to take ownership of service operations within a growing engineering business? This company specialises in integrated security solutions, including bespoke security gates and barriers, CCTV, access control and perimeter protection systems for commercial and industrial clients. On offer is the opportunity to take a leading role in developing and managing service operations, overseeing engineering teams, improving service delivery and maintaining strong customer relationships. You'll help streamline processes, resolve escalated issues and ensure service and maintenance activities are delivered efficiently across the business. This role would suit a Service Manager, Head of Service or Service Operations Manager from a security systems, access control, gates, barriers or engineering background looking to take on a senior office-based role with hybrid working. The Role: Lead and manage service and maintenance operations Coordinate field engineers and allocate service work effectively Oversee planned maintenance, repairs and emergency breakdowns Manage customer relationships and resolve escalated service issues Monitor service performance, quality and operational efficiency Work closely with installation, project management and commercial teams The Person: Experience in a Service Manager, Head of Service or Service Operations role Background in security systems, engineering, access control or a related technical industry If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Reference Number: BBBH27746 Keywords: Head of Service, Service Manager, Service Operations Manager, Security Systems, Security Gates, Barriers, Access Control, CCTV, Perimeter Security, Electronic Security, Field Service Management, Maintenance Manager, Liverpool, Hybrid Working We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website
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Note
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