In brief
This IT Service Desk Analyst role delivers technical support to end users across Microsoft 365 and Windows environments. The work involves troubleshooting incidents, managing user accounts via Active Directory and maintaining accurate records within the ticketing system to meet agreed service levels.
Best for
Experienced IT support professionals with Microsoft 365 and Active Directory knowledge.
Non-negotiable
Previous experience within an IT Service Desk or IT Support role required.
Worth knowing
Role is inside IR35 and requires one day per week on-site in Liverpool.
What you need
Required
IT support
Clearly required in the listing
Incident resolution
Clearly required in the listing
Customer service
Strongly implied by the listing
Communication
Strongly implied by the listing
Prioritisation
Strongly implied by the listing
Microsoft 365
Clearly stated in the job description.
Windows
Clearly stated in the job description.
Active Directory
Clearly stated in the job description.
ServiceNow
Clearly stated in the job description.
Preferred
No preferred skills or technologies were clearly stated.
Your day-to-day
Provide technical support
Clearly stated in the job description.
Resolve incidents and requests
Clearly stated in the job description.
Manage user accounts
Clearly stated in the job description.
Maintain support documentation
Clearly stated in the job description.
Escalate technical issues
Clearly stated in the job description.
What's on offer
Full job description (from employer)⌄
Liverpool/Remote (1 day per week on site) 6 Months + (Possibility to go permanent) £150 per day (Inside IR35) An experienced IT Service Desk Analyst is required for our legal client, to join a busy IT team on an initial 3-month contract. This role will be responsible for providing high-quality 1st and 2nd line support, resolving incidents and service requests, and delivering an excellent service to end users. Key Responsibilities Providing IT support via phone, email and ticketing systems Logging, troubleshooting and resolving incidents and service requests Supporting users across Microsoft 365, Windows and mobile technologies Managing user accounts and Active Directory administration Working closely with colleagues to escalate and resolve technical issues Updating tickets accurately and working to agreed SLAs Skills & Experience Previous experience within an IT Service Desk or IT Support role Strong knowledge of Microsoft 365, Active Directory and Windows environments Experience using an ITSM tool, ideally ServiceNow Excellent customer service and communication skills Ability to prioritise workloads and work effectively in a fast-paced environment This is an excellent opportunity to join a well-established organisation and make an immediate impact within a collaborative IT support team
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Note
We generate this analysis from the job description. The listing may have changed since then, or the analysis may not be fully accurate — always check the original posting before applying.