In brief
This Lettings Officer role manages the transition of empty properties into new tenancies within a housing provider setting. The work involves advertising homes, assessing applicant affordability, conducting property viewings, and maintaining accurate records to ensure compliance with housing policies and internal management systems.
Non-negotiable
Highly experienced in lettings management required.
Worth knowing
This is a 6-month fixed-term contract based in Liverpool.
What you need
Required
Void management
Clearly required in the listing
Tenancy administration
Clearly required in the listing
Pre-tenancy checks
Clearly required in the listing
Customer relationship management
Strongly implied by the listing
Data protection
Clearly required in the listing
Safeguarding
Clearly required in the listing
Health and safety
Clearly required in the listing
CORE
Clearly stated in the job description.
Preferred
No preferred skills or technologies were clearly stated.
Your day-to-day
Manage empty property transitions
Clearly stated in the job description.
Advertise and allocate homes
Clearly stated in the job description.
Conduct pre-tenancy checks
Clearly stated in the job description.
Coordinate viewings and sign-ups
Clearly stated in the job description.
Maintain customer records
Clearly stated in the job description.
Support new customers
Clearly stated in the job description.
Full job description (from employer)⌄
Eden Brown are seeking a highly experienced Lettings Officer on a 6 month fixed term contract situated in Liverpool Role Profile Deliver end to end management of empty homes, from the point that notice is received (or handover date is received), to the creation of the new tenancy on the housing management system. Manage notice periods, advising customers of their responsibilities, securing a forwarding address and making arrangements for any arrears to be paid, making arrangements for notice inspections and viewings. Manage customer housing applications where Choice-Based Lettings (CBL) and Common Housing Register (CHR) partnership delegate this responsibility to housing providers. Advertise and allocate properties in line with lettings policies and strategies, using CBL and CHR partnerships, local nomination arrangements and online advertising as appropriate, ensuring that photographs and information provided about the property are an acceptable quality. Carry out appropriate pre-tenancy checks, including an income and expenditure check, to support customers to ensure that they are able to afford the property and referring on for specialist support as appropriate. Take initial rent payments in line with our Rent when due approach, and agree and set up payment plans. Support with on-boarding new customers through the Digital Tenancy Sign Up portal. Make appointments as necessary for viewings, sign ups, turn on and tests, liaising with colleagues in other teams. Maintain accurate customer records, preparing sign up documentation and creating tenancies in the housing management system, and accurate void management records to ensure that reporting is correct, up to date and reliable. Complete and upload the CORE form for all lettings. Establish a positive relationship with new customers, acting as the key point of contact until they have successfully moved in, answering questions and resolving issues to drive high levels of satisfaction with the lettings process. Ensure compliance with Group requirements in Health & Safety, Safeguarding, Equality & Diversity and Data Protection. Interested candidates must have a full understanding of the Lettings process across Social Housing Apply now to be considered Eden Brown is acting as an Employment Business in relation to this vacancy
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