In brief
This Tenant Liaison Officer role manages communication between social housing contractors and residents during property refurbishment schemes. The work involves conducting home visits, coordinating project schedules with tenants, and resolving any queries or complaints that arise throughout the kitchen and bathroom replacement process.
Best for
Experienced tenant liaison officers familiar with social housing refurbishment schemes.
Non-negotiable
Full UK driving licence and own transport required.
Worth knowing
This is a temporary contract paid via an umbrella company.
What you need
Required
Driving licence
Clearly required in the listing
Own transport
Clearly required in the listing
Customer service
Strongly implied by the listing
Conflict resolution
Strongly implied by the listing
Communication
Strongly implied by the listing
Preferred
CSCS card
Clearly required in the listing
Your day-to-day
Conduct home visits
Clearly stated in the job description.
Manage tenant communications
Clearly stated in the job description.
Coordinate project documentation
Clearly stated in the job description.
Facilitate tenant meetings
Clearly stated in the job description.
Monitor customer satisfaction
Clearly stated in the job description.
Liaise with housing associations
Clearly stated in the job description.
Full job description (from employer)⌄
Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a temporary contract This is working on a kitchen and bathroom replacement scheme to tenanted properties in Liverpool. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. Please note this position is paid via the agency on an hourly rate through an umbrella company. The hourly rate is £16.75-17ph (Umbrella). To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed) Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion
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Note
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