In brief
The Customer Account Manager oversees the loan provision process, from initial customer enquiry and affordability assessment to loan agreement processing and ongoing support. Tasks include delivering customer service through phone and face-to-face interactions.
Best for
Individuals with strong communication skills and rapport-building abilities who enjoy working with targets.
Worth knowing
The role involves both phone and face-to-face customer interactions.
What you need
Required
Self-development
Self-Development.
Customer focus
Customer Focused.
Attention to detail
Having an excellent eye for detail.
Communication skills
Strong communication skills and confidence.
Rapport building
Excellent rapport building on both the phone and face to face.
Team work
Team Work.
Preferred
No preferred skills or technologies were clearly stated.
Your day-to-day
Manage customer loan enquiries
Clearly stated in the job description.
Process loan agreements
Clearly stated in the job description.
Deliver customer service
Clearly stated in the job description.
What's on offer
Full job description (from employer)⌄
Customer Account Managers – Opportunities That Empower You To Succeed. Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge? We may have the role for you! Evlo are currently recruiting for a Customer Account Manager. Evlo is an established market leader in consumer finance with over 20 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits! With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo. If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success. The Role As a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan. This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them. If you have the following skills, then a Customer Account Manager role could be right for you: • Customer Focused • Strong Communication skills and Confidence • Self-Development • Team Work • Enjoy working with targets Rewards Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits: • Bonus scheme • Private healthcare • Life assurance • Excellent company pension 3% employee to 8% employer contribution • 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!) • Cycle to Work vouchers • Retail Discounts • Tech scheme • 3 Charity Volunteering Days At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders
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