Support Worker

Job Description: Clover Care Group is regulated by the Care Quality Commission (CQC), the independent regulator of health and social care in England. Our Regulated Activity is the Treatment of Disease, Disorder, or Injury (TDDI). We strongly believe that “The best People Care” and that is exactly what we do. Our Mission is to provide the best Complex Care, driven by the best people who care. Collaboratively working with people and care partners, as appropriate, to develop individual, unique goals, outcomes and aspirations that matter. However big or small. We aspire to deliver an exceptional service, with the people who work with us, and receive care from us, truly knowing and feeling they are at the centre of all we do. As a leading care provider across Norwich, we achieve this, firstly, by being an employer of choice for our people. Job Description – Complex Care Support Worker Job Title- Complex Care Support Worker Location- Opportunities in Multiple locations across Norwich Full-time, Part-time and Bank Positions Available Shifts available across a 24-hour rota, including days, nights, weekends and bank holidays (paid at time and a half). Flexible working opportunities are available. Job Purpose We are seeking compassionate, reliable, and dedicated Complex Care Support Workers to join our rapidly growing teams in Norwich. You will provide high-quality, person-centred care to adults with a range of complex health needs across multiple care packages within the local community. You will work in clients' own homes, supporting individuals to live as independently and comfortably as possible while promoting dignity, choice, safety, and wellbeing. Key Responsibilities Deliver person-centred care in accordance with individual care plans, risk assessments, and clinical guidance. Provide personal care with dignity and respect. Support clients with daily living activities, including washing, dressing, grooming, toileting, and mobility. Assist with moving and handling using appropriate equipment and safe techniques. Administer or assist with medication in accordance with company policies and training. Monitor and report changes in clients' physical or emotional wellbeing. Support clients with nutrition, hydration, meal preparation, and feeding where required. Maintain a clean, safe, and comfortable home environment. Accurately complete care records, medication records, and daily documentation. Promote independence, choice, and social inclusion. Work collaboratively with families, healthcare professionals, therapists, and the wider multidisciplinary team. Follow safeguarding, infection prevention, health and safety, confidentiality, and company policies at all times. Types of Complex Care You May Support Depending on your training and experience, you may support service users with: Spinal cord injuries Acquired brain injuries Neurological conditions Multiple sclerosis Motor neurone disease (MND) Cerebral palsy Muscular dystrophy Epilepsy Learning disabilities Autism spectrum conditions Physical disabilities Palliative and end-of-life care Respiratory conditions requiring oxygen therapy Tracheostomy care Ventilator support PEG feeding Catheter care Bowel management Stoma care Diabetes management Essential Requirements Caring, compassionate, and professional attitude. Excellent communication and interpersonal skills. Ability to work independently and as part of a multidisciplinary team. Flexible approach to working across multiple care packages and locations within Norwich. Good written and verbal English. Commitment to delivering safe, person-centred care. Willingness to undertake mandatory and specialist clinical training. Desirable Requirements Previous experience in complex care, home care, healthcare, or support work. Experience supporting clients with clinical interventions such as PEG feeding, tracheostomy care, ventilation, catheter care, or epilepsy management. NVQ/QCF Le