In brief
This Assistant Manager role oversees the daily operations and performance of Live Bingo hosting teams. The work involves coaching staff, managing promotional initiatives, and ensuring all gaming sessions meet regulatory standards.
Best for
Leaders with experience in customer-facing roles like hospitality or retail.
Non-negotiable
Experience leading or coaching customer-facing teams is required.
Worth knowing
Occasional travel to club locations is required as part of the role.
What you need
Required
Team leadership
Strongly implied by the listing
Customer service
Strongly implied by the listing
People development
Strongly implied by the listing
Operational management
Strongly implied by the listing
Communication skills
Strongly implied by the listing
Problem-solving
Strongly implied by the listing
Preferred
Gaming compliance
Clearly required in the listing
Safer gambling knowledge
Clearly required in the listing
Your day-to-day
Lead and develop hosting teams
Clearly stated in the job description.
Manage daily operations
Clearly stated in the job description.
Drive customer engagement
Clearly stated in the job description.
Ensure regulatory compliance
Clearly stated in the job description.
Support financial administration
Clearly stated in the job description.
What's on offer
Full job description (from employer)⌄
Live Bingo Assistant Manager Location: Nottingham Studios (with occasional club visits as required) Salary: Up to £35,000 per annum Contract: Full Time (40 hours) Join the Buzz Bingo Team At Buzz Bingo, we're all about bringing people together, creating unforgettable experiences, and building a community our customers love. We're looking for an enthusiastic and inspiring Live Bingo Assistant Manager to help deliver exceptional Live Bingo experiences across our online and retail channels. If you're a people-focused leader who thrives in a fast-paced environment, enjoys developing teams, and is passionate about customer experience, we'd love to hear from you. The Role Reporting to the Customer Operations Manager - Live Bingo, you'll lead a team of Live Hosts and Chat Hosts, ensuring every session is engaging, compliant and delivered to a high standard. You'll support team performance, customer engagement, operational delivery and commercial success, while helping to create memorable experiences for our players. What You'll Get in Return Company performance annual bonus 5 weeks annual leave plus public holidays Holiday Buy Scheme 50% discount on bingo, food and soft drinks (email address removed) healthcare support for you and your family Thrive mental wellbeing app Buzz Learning and apprenticeship opportunities Employee recognition programme Refer a Friend Scheme Life Assurance and Pension Scheme Access to Mental Health Advocates What You'll Be Doing Leading, coaching and developing a team of Live Hosts and Chat Hosts. Supporting recruitment, onboarding and performance management. Delivering engaging Live Bingo sessions and outstanding customer experiences. Managing social media activity, promotions and customer engagement initiatives. Overseeing day-to-day operations, scheduling and reporting. Monitoring performance, driving continuous improvement and achieving KPIs. Supporting payroll, operational costs and accurate customer payouts. Ensuring compliance with gaming regulations, safer gambling and company policies. Deputising for the Customer Operations Manager when required. What We're Looking For Experience leading or coaching customer-facing teams. Strong people development and communication skills. Excellent organisational and problem-solving abilities. Ability to work in a fast-paced environment and prioritise effectively. A passion for customer experience, entertainment and team success. Experience in customer engagement, live operations, hospitality, retail or a similar environment. Knowledge of gaming compliance and safer gambling is desirable but not essential. Ready to bring the Buzz Bingo community to life? Apply today and be part of something special. #BB1
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