In brief
This remote customer service advisor role involves managing enquiries across multiple digital channels to provide accurate information and resolve customer issues. The work requires navigating online systems to update records while maintaining high service standards and following data protection guidelines from a home-based environment.
Best for
Customer service professionals seeking permanent remote work with guaranteed hours.
Worth knowing
This is a fully remote position requiring autonomous work from a home setting.
What you need
Required
Customer service
Strongly implied by the listing
Communication
Strongly implied by the listing
Data protection
Strongly implied by the listing
Conflict resolution
Strongly implied by the listing
Autonomy
Strongly implied by the listing
Preferred
No preferred skills or technologies were clearly stated.
Your day-to-day
Respond to customer enquiries
Clearly stated in the job description.
Resolve customer queries
Clearly stated in the job description.
Update customer records
Clearly stated in the job description.
Follow quality guidelines
Clearly stated in the job description.
Escalate complex issues
Clearly stated in the job description.
Maintain remote productivity
Clearly stated in the job description.
Experience expected
Level
Entry level
Based on what the listing states
Years of experience
Not stated
No clear years requirement found
Evidence from the listing
Experience level
“…port while working remotely Flexible working patterns to support work‑life Training is included to prepare you for this role Remote Customer Service Advisor role: As a Remote Customer Service Advisor,…”
What's on offer
Full job description (from employer)⌄
We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service. Remote Customer Service Advisor benefits: 30 days paid annual leave (pro‑rata), rising with length of service Pension scheme Perkbox retail and online discounts Employee Assistance Programme (24/7 support line) No commute and reduced environmental impact Real‑time support while working remotely Flexible working patterns to support work‑life Training is included to prepare you for this role Remote Customer Service Advisor role: As a Remote Customer Service Advisor, you will support customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service. You will be fully trained, professionally supported and employed on a permanent contract with guaranteed hours Key Responsibilities • Respond to customer enquiries across phone, email, chat and multi‑channel platforms • Provide accurate information, resolve queries and deliver high‑quality customer service • Navigate multiple online systems to update customer records and manage cases • Follow all call handling, data protection and quality assurance guidelines • Demonstrate a “customer‑first” approach, ensuring positive engagement in all interactions • Escalate issues appropriately and follow required processes for complaints or safeguarding • Work autonomously in a remote setting, maintaining productivity and service levels • Attend mandatory training, coaching and performance feedback sessions • Being professional when supporting client brands and customer communities Provide officers with continuous updates to support situational awareness and operational safety. Remote Customer Service Advisor pay: £12.71 per hour
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Note
We generate this analysis from the job description. The listing may have changed since then, or the analysis may not be fully accurate — always check the original posting before applying.