In brief
This customer service advisor role involves managing high-volume enquiries and resolving issues to ensure a smooth shopping experience for all clients. The work focuses on delivering empathetic support across multiple channels while meeting performance targets and maintaining positive customer outcomes.
Best for
Experienced customer service professionals from contact centre, retail, or hospitality backgrounds.
Non-negotiable
Immediate availability or short notice period required.
Worth knowing
This is a fixed-term contract with working patterns between 08:30 and 18:30, Monday to Sunday, including two weekends off per month.
What you need
Required
Customer service
Strongly implied by the listing
Communication
Strongly implied by the listing
Problem-solving
Strongly implied by the listing
De-escalation
Strongly implied by the listing
Preferred
No preferred skills or technologies were clearly stated.
Your day-to-day
Deliver multi-channel customer support
Clearly stated in the job description.
Manage high-volume contact
Clearly stated in the job description.
Resolve customer queries
Clearly stated in the job description.
Handle challenging conversations
Clearly stated in the job description.
What's on offer
Full job description (from employer)⌄
As a Customer Service Advisor, your day will revolve around helping customers with their queries and ensuring they have a smooth shopping experience. You'll play a vital role in maintaining customer satisfaction and supporting the overall success of the business. Client Details A leading business in their sector, our client is looking for an experienced Customer Service Advisor to join their Nottingham team. Description Deliver empathetic, high‑quality support across multi-channels, phone, email etc. Supporting high volume customer contact, i.e. 50 calls per day. Understand customer needs and provide clear, confident solutions. Take ownership of queries and resolve issues efficiently. Meet KPIs while keeping customer outcomes at the heart of every interaction. Use de‑escalation techniques to manage challenging conversations.Please note: this role will be fully office based and includes different working patterns between 08:30am - 18:30pm across Mon - Sun, for example, 08:45am - 17:00pm. You will enjoy two full weekends off in the month. Profile A successful Customer Service Advisor should have: Previous experience in a customer service role, i.e. contact centre, retail or hospitality. Strong communication skills to interact effectively with customers. A proactive approach to problem-solving and a genuine desire to help others. A positive attitude and a focus on delivering excellent customer service. Can commit to an immediate start fixed term contract.Please note: Due to the urgent nature of this vacancy, we can only consider applications from candidates who are available to start immediately or within a short notice period. Job Offer Immediate start. £25,652.88 salary on offer. Central city centre office, close to public transport links. Possibility for extension
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Note
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