Project Manager

About the role The Project Manager is responsible for the end-to-end delivery of assigned Professional Services projects ensuring they are completed in line with agreed quality standards, budgets, timelines, and all relevant customer and Acora procedures. The role owns projects end to end, from initial handover with Sales teams through to timely closure, leading internal and external stakeholder engagement throughout the project lifecycle. Working in accordance with Acora’s project methodology, the Project Manager ensures effective governance, communication, and delivery, while also contributing to lessons learned to drive continuous improvement in project outcomes for Acora One customers. What you’ll do Ensure that all business and technical requirements for assigned projects are reviewed and understood by all Acora stakeholders, customer stakeholders and any third parties Ensure that all key deliverables, dependencies/pre-requisites, scope clarity, assumptions and known issues and risks are formulated and documented in a quality Project Initiation Document (PID) for customer acceptance Ensure that all milestones and gateways are formulated and placed into a coherent Project Plan, created in collaboration with the customer project stakeholders. This will be owned throughout the lifecycle, reviewed iteratively and accepted by all stakeholders Proactive management throughout all engagements to act on any risks and issues that arise, including assessment on impact to quality, timelines and budget. Re-plan and rebook resources as needed and obtain approval from Acora management and customer stakeholders to new proposals Monitor and manage client expectations at all stages of the engagement Deliver projects to within 5% of assigned budget Host regular project update meetings in accordance with the communications plan as determined in the PID Produce regular quality project report documents that communicate key project information such as current status, completed and ongoing activities, and new risks and issues Participate in regular internal project review meetings to articulate quality, timeline and budget adherence of all assigned projects Documentation and handover to Service Desk completed and accepted at project closure Identify and surface further sales opportunities within engagements and at all times demonstrate an exemplary commercial mindset Demonstrate a strong desire to improve Acora One's delivery to customers What you’ll bring Experienced (5yrs+) in delivering IT projects to customers, ideally within a managed services environment Understanding of technical concepts and universally-accepted terminology. Experience managing client stakeholders, including senior and non-technical decision makers Experience working within a Professional Services Automation (PSA) or time-and-billing environment Certification, or significant equivalent demonstrable experience, in PMI, Prince2 or related project methodologies. Proficient use of Microsoft Office suite, ITSM and CRM software, plus advanced-level knowledge of a Project Management software package. Proactively seeks solutions to problems Strong commercial management Ability to set and manage expectations in challenging situations What we offer 25 days leave + bank holidays Your birthday off Enhanced parental leave Company Pension Private medical Gym membership Cycle to work scheme Employee assistance programme Endless learning opportunities Who we are Acora One is a trusted UK technology partner dedicated to helping small and medium-sized businesses thrive through reliable, secure, and scalable IT solutions. Backed by the expertise and resources of Acora Group, Acora One delivers comprehensive managed IT services, cybersecurity, cloud solutions, connectivity, telephony, and business continuity support tailored to the needs of growing organisations. Ou