In brief
This audio-visual service engineer role focuses on the maintenance, repair and configuration of complex AV and unified communications systems. The work involves conducting planned preventative maintenance, resolving technical faults on-site or remotely, and assisting with system commissioning and installation projects for corporate and public-sector clients.
Best for
Experienced AV service engineers with technical knowledge of Crestron, Extron or QSC platforms.
Non-negotiable
Full, valid UK driving licence required.
Worth knowing
Travel to customer sites across London and the Southern Counties is a regular requirement of this role.
What you need
Required
Fault-finding
Clearly required in the listing
Troubleshooting
Clearly required in the listing
Communication
Strongly implied by the listing
Problem-solving
Strongly implied by the listing
Driving licence
Clearly required in the listing
Microsoft Teams Rooms
Clearly stated in the job description.
Google Meet
Clearly stated in the job description.
Cisco
Clearly stated in the job description.
Crestron
Clearly stated in the job description.
Extron
Clearly stated in the job description.
QSC
Clearly stated in the job description.
Biamp
Clearly stated in the job description.
Preferred
No preferred skills or technologies were clearly stated.
Your day-to-day
Perform system maintenance
Clearly stated in the job description.
Diagnose and resolve faults
Clearly stated in the job description.
Provide technical support
Clearly stated in the job description.
Configure AV equipment
Clearly stated in the job description.
Manage unified communications
Clearly stated in the job description.
Complete service documentation
Clearly stated in the job description.
Assist installation projects
Clearly stated in the job description.
What's on offer
Full job description (from employer)⌄
Your New Role We're looking for an experienced AV Service Engineer to join an established team delivering professional audio-visual solutions across corporate and public-sector environments. This is a hands-on role focused on servicing, maintaining and troubleshooting AV systems, including video conferencing, audio processing and control systems. You'll work across customer sites, primarily in London and the Southern Counties, alongside providing remote technical support and assisting with system commissioning and installations when required. Your Key Responsibilities Carry out planned preventative maintenance (PPM) and reactive service visits on AV systems. Diagnose and resolve faults across audio-visual, video conferencing and control systems. Provide onsite and remote technical support to customers. Configure, update and maintain AV equipment, software and firmware. Work with video conferencing and unified communications systems, including Microsoft Teams Rooms, Google Meet and Cisco solutions. Support AV control, switching and DSP systems. Complete service reports and maintain accurate records of work undertaken. Prepare equipment, assist with commissioning and support installation projects where required. Plan service visits and manage customer requirements professionally. Your Background Previous experience in AV service engineering, AV support or a similar technical role. Strong fault-finding and troubleshooting skills across AV systems. Experience with AV control and switching platforms such as Crestron, Extron or QSC. Knowledge of video conferencing solutions, including Microsoft Teams Rooms, Google Meet or Cisco. Familiarity with DSP systems and platforms such as Biamp or QSC. Good customer-facing communication and problem-solving skills. Full, valid UK driving licence and ability to travel to customer sites
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Note
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