In brief
This customer service specialist role provides administrative support and manages daily operational enquiries. The work involves coordinating engineer schedules, processing customer orders and maintaining accurate records to ensure efficient service delivery.
Non-negotiable
Previous office-based customer service or administration experience required
Worth knowing
This is a fully office-based position located in Reading.
What you need
Required
Customer service
Clearly required in the listing
Administration
Clearly required in the listing
Communication
Strongly implied by the listing
Organisational skills
Strongly implied by the listing
Prioritisation
Strongly implied by the listing
Problem solving
Strongly implied by the listing
Microsoft Office
Clearly stated in the job description.
Preferred
Salesforce
Clearly stated in the job description.
Xero
Clearly stated in the job description.
Your day-to-day
Handle customer enquiries
Clearly stated in the job description.
Coordinate engineer diaries
Clearly stated in the job description.
Track customer faults
Clearly stated in the job description.
Process orders and quotations
Clearly stated in the job description.
Liaise with stakeholders
Clearly stated in the job description.
Maintain customer records
Clearly stated in the job description.
What's on offer
Full job description (from employer)⌄
Customer Service Specialist - £25,000 - £30,000 We are recruiting for a Customer Service Specialist to join a friendly and busy team based in Reading. This is a fully office-based position, offering a salary of £25,000 - £30,000 depending on experience. The successful candidate will provide customer service and administrative support, handling enquiries, coordinating engineer appointments and ensuring the smooth running of daily operations. As the Customer Service Specialist, you will be responsible for: Handle customer enquiries and resolve issues efficiently Coordinate engineer diaries, maintenance visits and installations Log and track customer faults through to resolution Process customer orders, quotations and delivery notes Liaise with customers, engineers and suppliers Maintain customer records and provide general administrative supportBenefits: Salary of £25,000 - £30,000 24 days holiday Free parking and pension scheme Cycle to Work Scheme Staff kitchen with sofa, TV and free tea and coffee Free life assurance and long-term sickness benefit covering two-thirds of salary until retirement Option to purchase company sharesExperience required: Previous office-based customer service or administration experience Excellent communication and organisational skills Ability to prioritise a busy workload and resolve problems Confident using Microsoft Office Salesforce and Xero experience advantageous
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Note
We generate this analysis from the job description. The listing may have changed since then, or the analysis may not be fully accurate — always check the original posting before applying.