In brief
This customer service assistant role supports travellers at Reading Station during scheduled engineering works. The work involves greeting passengers, providing travel information and directing customers to replacement bus services to ensure smooth journeys.
Best for
Locally based individuals available for the full duration of the festive engineering works.
Non-negotiable
Must be available to commit to all required working dates.
Worth knowing
This is a temporary assignment covering specific dates in November and December 2026, excluding Christmas Day and Boxing Day.
What you need
Required
Communication
Clearly required in the listing
Physical fitness
Clearly required in the listing
Reliability
Clearly required in the listing
Professionalism
Clearly required in the listing
Customer focus
Strongly implied by the listing
Preferred
No preferred skills or technologies were clearly stated.
Your day-to-day
Greet and assist customers
Clearly stated in the job description.
Direct passengers to transport
Clearly stated in the job description.
Provide additional passenger support
Clearly stated in the job description.
Maintain station safety
Clearly stated in the job description.
Experience expected
Level
Entry level
Based on what the listing states
Years of experience
Not stated
No clear years requirement found
Evidence from the listing
Experience level
“Customer Service Assistant - Reading Train Station We are recruiting Customer Service Assistants to support customers at Reading Station during planned railway engineering works.”
Full job description (from employer)⌄
Customer Service Assistant - Reading Train Station We are recruiting Customer Service Assistants to support customers at Reading Station during planned railway engineering works. As the first and last point of contact on a customer's journey, you will play a vital role in providing assistance, directions and travel information while replacement bus services operate in place of trains. This is a fast-paced and rewarding role where delivering outstanding customer service and ensuring passenger safety are our top priorities. Pay rate: £13.45 Dates 27th November 2026 to 30th November 2026 24th December 2026 to 3rd January 2027 Excluding Christmas Day and Boxing DayYou must be available to commit to all required dates to be considered for this role. Shift Times Various AM and PM shifts are available, examples: 08:00 - 14:00 14:00 - 22:00 Additional shift patterns may be available depending on operational requirements. Important Location Requirement Due to the nature of these engineering works and replacement transport arrangements, applicants must live locally to Reading Station or have a reliable means of travelling to and from work. What You'll Be Doing Meeting and greeting customers as they enter and leave the station. Assisting customers with travel information and general enquiries. Supporting passengers who require additional assistance. Helping customers locate replacement bus services. Maintaining a safe station environment. Providing a friendly, professional and approachable service at all times. Essential Requirements Applicants must: Be aged 18 years or over. Be physically fit and capable of standing and walking for extended periods. Hold a valid Right to Work in the UK. Have good spoken English and clear communication skills. Be able to commit to all required working dates. Be reliable, punctual and professional. Railway Safety Requirements Please note that a zero-alcohol and zero-drugs policy applies to all railway operations. Any employee reporting for duty under the influence of alcohol or drugs will not be permitted to work and may be subject to removal from the assignment. If you're enthusiastic, customer-focused and available for the full duration of this festive assignment, we'd love to hear from you. Apply today to be part of the team keeping customers moving throughout the holiday period. 🚆✨ Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
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Note
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