In brief
This Halo ITSM Consultant role focuses on delivering tailored IT service management solutions for a range of global clients. The work involves leading discovery workshops, configuring complex workflows and service catalogues, and managing the full project lifecycle from initial requirements gathering through to final deployment and post-implementation support.
Best for
Experienced HaloITSM consultants with a strong background in ITIL principles.
Non-negotiable
Previous experience implementing, configuring or supporting HaloITSM required.
What you need
Required
ITSM implementation
Clearly required in the listing
ITIL principles
Clearly required in the listing
Requirements gathering
Clearly required in the listing
Communication
Strongly implied by the listing
Consultancy
Strongly implied by the listing
Stakeholder management
Strongly implied by the listing
HaloITSM
Clearly stated in the job description.
Preferred
HaloITSM certification
Clearly required in the listing
ITIL certification
Clearly required in the listing
Your day-to-day
Lead client discovery workshops
Clearly stated in the job description.
Configure HaloITSM solutions
Clearly stated in the job description.
Manage technical implementation
Clearly stated in the job description.
Deliver client training
Clearly stated in the job description.
Improve system performance
Clearly stated in the job description.
Experience expected
Level
Mid-level
Based on what the listing states
Years of experience
Not stated
No clear years requirement found
Evidence from the listing
Experience level
“…ing a salary of up to £80,000, hybrid working and excellent benefits, this is a fantastic opportunity to take ownership of client projects, implementing, configuring and optimising HaloITSM solutions.”
What's on offer
Full job description (from employer)⌄
We are looking for an experienced Halo ITSM Consultant to join a global IT Service Management specialist based in Reading. Offering a salary of up to £80,000, hybrid working and excellent benefits, this is a fantastic opportunity to take ownership of client projects, implementing, configuring and optimising HaloITSM solutions. Duties: Lead client discovery workshops to understand service management requirements and challenges Design and configure HaloITSM solutions including workflows, service catalogues, SLAs, automation and reporting Support integrations, data migration, testing and deployment Deliver client training, knowledge transfer and post-implementation support Work closely with project teams and client stakeholders to continually improve HaloITSM solutionsBenefits: Salary up to £80,000 depending on experience Hybrid working 24 days annual leave plus bank holidays Company pension, private healthcare and life insurance Education and training opportunitiesExperience required: Previous experience implementing, configuring or supporting HaloITSM Strong understanding of IT Service Management processes and ITIL principles Experience gathering requirements and translating these into technical and process solutions Knowledge of workflows, service catalogues, SLAs, automation, reporting, integrations and data migration Strong communication, consultancy and stakeholder management skillsHaloITSM and ITIL certifications would be advantageous, although relevant professional experience will also be considered. Please bear in mind that you may not hear from us straight away. Due to the high level of applications we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website
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