In brief
This internal account manager role acts as the primary point of contact for a portfolio of customer accounts. The work involves coordinating projects across internal departments to ensure requirements are met and orders are delivered accurately and on time.
Best for
Experienced account managers or client services professionals
What you need
Required
Account Management
Strongly implied by the listing
Communication
Strongly implied by the listing
Organisation
Strongly implied by the listing
Commercial awareness
Strongly implied by the listing
Problem solving
Strongly implied by the listing
Attention to detail
Strongly implied by the listing
Customer focus
Strongly implied by the listing
Teamwork
Strongly implied by the listing
CRM
Clearly stated in the job description.
MIS
Clearly stated in the job description.
Preferred
Manufacturing experience
Strongly implied by the listing
Your day-to-day
Manage customer accounts
Clearly stated in the job description.
Prepare and track quotations
Clearly stated in the job description.
Coordinate project delivery
Clearly stated in the job description.
Liaise with internal teams
Clearly stated in the job description.
Maintain project records
Clearly stated in the job description.
Provide project updates
Clearly stated in the job description.
Full job description (from employer)⌄
You will manage a portfolio of customer accounts, acting as the main day-to-day contact and coordinating projects from initial enquiry and quotation through to production and delivery. Working closely with Sales, Studio, Production and Scheduling, you will ensure customer requirements are clearly understood, and projects are delivered accurately and on time. This is a fast-paced role requiring strong organisation, commercial awareness and the ability to manage multiple projects simultaneously. Key Responsibilities • Manage a portfolio of customer accounts and day-to-day enquiries. • Prepare, manage and follow up quotations. • Coordinate projects from order through to completion. • Liaise with internal departments to ensure customer requirements and deadlines are met • Provide customers with accurate project updates. • Maintain accurate CRM and MIS records. • Manage customer queries and ensure issues are resolved promptly. • Identify opportunities for repeat business and account development. • Ensure customer specifications and project information are clearly communicated internally. • Maintain commercial awareness when managing costs, specifications and customer expectations. You will ideally have: • Previous experience in Account Management, Internal Sales, Client Services or Customer Service. • Excellent written and verbal communication skills. • Strong organisational and administrative ability. • Commercial awareness and a practical approach to problem solving. • Excellent attention to detail. • The ability to prioritise and manage competing deadlines. • Confidence dealing with customers and internal teams. • Good IT skills and experience using CRM or business management systems. • A professional and proactive approach. Experience within manufacturing would be advantageous but is not essential. Key Attributes • Customer focused • Commercially aware • Organised and reliable • Proactive and accountable • Calm under pressure • Positive and solutions driven • Strong team player • High attention to detail
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Note
We generate this analysis from the job description. The listing may have changed since then, or the analysis may not be fully accurate — always check the original posting before applying.