In brief
This field service technician role involves diagnosing, repairing, and maintaining IT equipment including HP laptops, desktops, and RPOS systems. The work requires providing professional technical support to users while ensuring hardware operates reliably through component replacement, system configuration, and structured fault-finding procedures.
Best for
IT technicians with extensive experience repairing HP hardware
Non-negotiable
Full UK driving licence and own car essential
Worth knowing
The role requires travel between Reading, Basingstoke, and Bristol to provide on-site support.
What you need
Required
Hardware repair
Clearly required in the listing
Fault diagnosis
Clearly required in the listing
Component replacement
Clearly required in the listing
Operating system configuration
Clearly required in the listing
Networking fundamentals
Clearly required in the listing
Customer service
Strongly implied by the listing
Full UK driving license
Clearly required in the listing
Microsoft Windows
Clearly stated in the job description.
Preferred
HP technical training
Clearly required in the listing
Your day-to-day
Diagnose and repair hardware
Clearly stated in the job description.
Replace and upgrade components
Clearly stated in the job description.
Configure operating systems
Clearly stated in the job description.
Provide user support
Clearly stated in the job description.
Record technical resolutions
Clearly stated in the job description.
What's on offer
Full job description (from employer)⌄
Field Service IT Technician – FULL UK DRIVING LICENSE AND CAR ESSENTIAL Are you a hands-on IT professional with strong hardware expertise and experience supporting HP equipment? We are looking for a skilled and customer-focused Field Service IT Technician to cover Reading, Basingstoke and surrounding locations down to Bristol. This is a varied, hands-on role providing both on-site and remote technical support within a managed service environment. We need candidates with strong experience working with HP laptops, desktops and associated hardware, and ideally someone who has completed HP technical training or holds relevant HP certifications/accreditations. The Role As a Field Service IT Technician, you will be responsible for diagnosing, repairing and maintaining a range of IT equipment, including HP laptops, desktops, RPOS systems and associated hardware and peripherals. You will troubleshoot hardware and software issues, replace and upgrade components, install and configure operating systems, and ensure devices are operating reliably and at peak performance. Working directly with users, you will provide professional technical support while offering practical guidance on device care, maintenance and IT best practices. Technical Skills & Experience The successful candidate should have a strong technical background in PC and laptop hardware, with particular emphasis on HP equipment. Essential / Highly Desirable Technical Skills: Strong hands-on experience supporting and repairing HP laptops and desktop PCs Excellent knowledge of PC hardware architecture and fault iagnosis Experience replacing laptop and desktop components at board and module level Strong understanding of BIOS/UEFI, firmware, device drivers and hardware configuration Experience diagnosing issues involving system boards, memory, SSDs/HDDs, displays, batteries, keyboards, power supplies and peripherals Good working knowledge of Microsoft Windows instadllation, configuration and troubleshooting Experience using hardware diagnostic utilities and following structured fault-finding procedures Understanding of networking fundamentals, including TCP/IP, Wi-Fi and basic connectivity troubleshooting Experience supporting printers, peripherals and associated end-user equipment Familiarity with IT service management, ticketing systems and working within defined SLAs Ability to accurately record diagnostic findings, repairs, replacement parts and technical resolutions
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Note
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