In brief
This receptionist and administrator role supports the non-clinical elements of the patient pathway within a hospital radiology department. The work involves managing patient registrations, scheduling appointments, and coordinating essential services like transport and interpreters to ensure efficient departmental operations.
Best for
Experienced receptionists with administrative backgrounds
Non-negotiable
Previous reception experience required
Worth knowing
This is a temporary contract for three months with the possibility of extension.
What you need
Required
Reception experience
Clearly required in the listing
Workload prioritisation
Clearly required in the listing
Professional approach
Clearly required in the listing
Adaptability
Clearly required in the listing
Customer care
Strongly implied by the listing
Microsoft Outlook
Clearly stated in the job description.
Microsoft Teams
Clearly stated in the job description.
Microsoft Word
Clearly stated in the job description.
Microsoft Excel
Clearly stated in the job description.
Microsoft Access
Clearly stated in the job description.
Preferred
No preferred skills or technologies were clearly stated.
Your day-to-day
Manage patient reception
Clearly stated in the job description.
Coordinate patient appointments
Clearly stated in the job description.
Handle service bookings
Clearly stated in the job description.
Process appointment changes
Clearly stated in the job description.
Maintain patient records
Clearly stated in the job description.
Support service audits
Clearly stated in the job description.
What's on offer
Full job description (from employer)⌄
Job Title: Receptionist / Administrator Location: London Road, Reading RG1 5AN Hours: 37.5 hours per week Monday – Friday 8.30am – 5.00pm Trust: Royal Berkshire Healthcare NHS Foundation Trust Role type: Temporary for 3 months with possibility of extension Role details To be responsible for delivering an effective and efficient support service to the Patient Pathway Co-ordinator Team to assist in the provision of quality patient care. To undertake general administrative and reception duties to support the non clinical elements of the entire patient pathway. Duties & responsibilities To maintain a welcoming and safe reception ensuring patients are registered correctly on EPR in compliance with Radiology IRMER Safe System of Work / Radiology Protocols. To work under the guidance of the Radiology Patient Pathway Co-ordinator Team to ensure appointments are scheduled in accordance with Radiology booking procedures, clinical urgency and Trust waiting list policies and targets. Cancellation and rebooking of clinics and appointments where patients fail to keep appointments or in the event of departmental changes. To book interpreter services as required adhering to Trust Policies and Procedures. To book transport services as required adhering to Trust Policies and Procedures. To deal with enquiries from patients and colleagues in a professional and empathetic manner, with emphasis on customer care, whilst ensuring comprehensive information is captured. Where appropriate, refer calls to relevant clinical / senior staff. To collect data to assist with audits of service provision as required. To use the Radiology Information System (RIS), Electronic Patient Record (EPR) and other information systems and general PC software packages e.g. Microsoft Word, Excel, Outlook and Access. You’ll learn the following whilst working at the trust: An in depth understanding of the roles and responsibilities involved in working within the NHS Knowledge of the systems used, to effectively complete your role to the highest standard at all times A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation You’ll have the following skills/experience: Knowledge of Microsoft Office Packages including Outlook & Teams Flexible and professional approach Ability to cope with change Proven ability to organise and prioritise workload even under pressure Reception experience As a member of NHS Professionals, you have fantastic benefits: Competitive pay rates- work this week, get paid next week Essential support when you need it- 24/7 365 days- call us anytime Multi locational- work across neighbouring Trusts Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements Training and development opportunities- Keep up with the essentials and more Build holiday allowance for every shift you work- your work life balance is important to us Stakeholder pension scheme available- a flexible future for you and yours Who are NHS Professionals? We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members. As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity an
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