Senior Transformation Manager

Every day, more than 16 million people rely on Thames Water, and we're transforming how we deliver for our customers, communities and colleagues. As we continue one of the largest business transformation programmes in the UK water sector, we're looking for an experienced Senior Transformation Manager to help shape and deliver meaningful change across our Asset, Capital Delivery and Operational functions. This is an exciting opportunity to play a key role in Thames Water's Transformation Plan and AMP8 investment programme. You'll work on major transformation initiatives focused on our engineering and capital delivery teams, including operating model design, process improvement and organisational change. This is about reshaping how the organisation works, not simply making small improvements, helping us deliver significant capital investment while improving outcomes for customers, colleagues and the environment. We're looking for someone who thrives in complex environments, brings structure and momentum to challenging programmes, and can influence stakeholders at all levels to deliver lasting change. What you’ll be doing as a Senior Transformation Manager As a Senior Transformation Manager, you'll be responsible for leading and embedding transformation programmes that directly support Thames Water's engineering, capital delivery and operational objectives. You will: Lead the delivery and embedding of business transformation programmes across Thames Water. Support the successful delivery of AMP8 capital investment objectives. Collaborate closely with engineering and capital delivery teams, including Asset Planning, Capital Delivery, Commercial, Procurement and Operational colleagues. Design and implement operating models, including organisational roles and ways of working, that improve business performance and service delivery. Lead process improvement and system implementation programmes. Act as the single point of contact for programme delivery status and performance. Build and maintain strong relationships with senior stakeholders, sponsors and business leaders. Lead, motivate and coordinate matrix and virtual teams to deliver successful outcomes. Manage programme risks, dependencies and interdependencies across the wider capital portfolio. Provide clarity, structure and pace to complex transformation initiatives. Drive the successful implementation and adoption of change across the organisation. Ensure programme benefits are delivered and realised in line with approved business cases. Base location: Hybrid working with travel to Thames Water offices and operational sites as required. Working pattern or hours: 36 hours per week, Monday to Friday. Necessary requirements for the role: This role requires regular travel across Thames Water offices and operational sites. Typically, you'll be based in our Reading office two days per week, with approximately two days per month in our London office, alongside ad-hoc travel to other Thames Water sites as required. To thrive in this role, the essential criteria you'll need is: Proven experience delivering complex business transformation, operating model change or large-scale capital investment projects. Strong background in one or more of the following areas: engineering, project management, capital delivery, asset management, commercial, procurement or operational environments. Demonstrable experience designing and implementing operating models that drive business performance and efficiency. Experience delivering transformational change that achieves measurable business benefits. You do not need to have held a formal transformation job title, but you must be able to demonstrate how you have led or supported meaningful organisational, process or ways-of-working change. Strong leadership skills with experience managing matrix, virtual and cross-functional teams. A track record of influencing and engaging senior stakeholders both internally and externally. Ability to work independe