In brief
This Service Co-ordinator role manages the lifecycle of IT incidents and service requests to ensure smooth operational delivery. The work involves coordinating between support teams and suppliers while maintaining governance documentation and reporting to support service management activities.
Best for
Experienced service operations professionals with an ITIL background
Non-negotiable
Active SC Clearance is essential
What you need
Required
SC Clearance
Clearly required in the listing
Service Operations
Clearly required in the listing
ITIL principles
Clearly required in the listing
Incident Management
Clearly required in the listing
Request Fulfilment
Clearly required in the listing
Organisational skills
Strongly implied by the listing
Stakeholder engagement
Strongly implied by the listing
Coordination skills
Strongly implied by the listing
ServiceNow
Clearly stated in the job description.
Preferred
ITIL 4 Foundation
Clearly required in the listing
Regulated environment experience
Clearly required in the listing
Multi-supplier environment
Clearly required in the listing
Your day-to-day
Coordinate incidents and requests
Clearly stated in the job description.
Manage operational queues
Clearly stated in the job description.
Act as central coordinator
Clearly stated in the job description.
Support service management activities
Clearly stated in the job description.
Maintain service records
Clearly stated in the job description.
Track risks and improvements
Clearly stated in the job description.
Support service onboarding
Clearly stated in the job description.
Produce management information
Clearly stated in the job description.
Full job description (from employer)⌄
We're looking for an organised and proactive Service Operations Coordinator to play a key role in the day-to-day management of incidents, service requests, escalations and wider IT service management activities. Working across multiple support teams, suppliers and service management functions, you'll help ensure services run smoothly, risks are identified early, and operational governance is maintained to the highest standards. Location: Reading Pay: DOE Active SC Clearance is essential. Applicants must be nationals of the UK, Italy or Japan. Dual nationality is only permitted where both nationalities are from these approved countries What you'll be doing Coordinating incidents and service requests from logging through to resolution. Managing operational queues, aged tickets, escalations and SLA performance. Acting as the central point of coordination between Service Desk, resolver teams, suppliers and service management leads. Supporting Major Incident, Problem, Change and Service Introduction activities. Maintaining ServiceNow records, reports, dashboards and governance documentation. Tracking actions, risks and service improvement opportunities. Supporting onboarding of new services, users and suppliers. Producing management information and operational reporting to support service decision-making. What we're looking for Experience within Service Operations, Service Desk, Incident Management or Request Fulfilment. Good understanding of ITIL service management principles. Experience using ServiceNow or another enterprise ITSM platform. Strong organisational skills with the ability to manage multiple priorities. Excellent stakeholder engagement and coordination skills. Experience working across technical teams, suppliers and third-party partners. Ability to support Incident, Problem, Change and Configuration Management activities. Desirable ITIL 4 Foundation certification. Experience working within Defence, Government or other highly regulated environments. Experience supporting multi-supplier service environments. Requirements Active SC Clearance is essential. Applicants must be nationals of the UK, Italy or Japan. Dual nationality is only permitted where both nationalities are from these approved countries. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change
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Note
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