Collaboration and Remote Work Tools
Implement collaboration platforms and remote work tools to facilitate team communication and project coordination.
Skill demand · ONS UK online job adverts
How common is business operations, process and program management?
This requirement appears in 83.2% of UK new online job adverts in 2025. Its share rose by 3.3 percentage points compared with 2024.
The latest year is partial. Comparisons with full years need care. 2026 figures have not been published yet.Share of new adverts83.2%UK · 2025
Change in share+3.3 pp2024 to 2025
Loading relevant jobs…
What this skill category covers
Official detailed requirements in this ONS group
Organizational Development and Leadership Strategies
Implement organizational development programs and leadership strategies to enhance performance and foster professional growth.
Customer Service and Support Operations
Deliver customer service and support operations to enhance satisfaction and maintain client relationships.
Workforce Planning and Talent Management
Develop workforce strategies and manage talent processes to align staffing with organizational goals.
Problem Identification and Resolution
Identify problems and apply structured problem-solving techniques to deliver effective solutions.
Stakeholder Engagement
Develop engagement strategies and manage communications with employees and consumers.
Account Management and Customer Relationship Processes
Oversee account management and customer relationship processes to maintain satisfaction and loyalty.
Business and Professional Consulting Services
Provide consulting services across business domains to deliver strategic insights and support organizational growth.
Office Productivity and Collaboration Tools
Utilize office productivity suites and collaboration tools to create, manage, and share business documents efficiently.
Front-End Operation Skills
Ability to manage front-end operations in retail or service environments.
Office Productivity Tools and Data Analysis
Apply office productivity tools and data analysis techniques to manage information and improve efficiency.
Corporate Governance and Policy Development
Develop governance frameworks and corporate policies to ensure ethical practices and regulatory compliance.
ONS Table 1 detailed requirements · SCO07.01. Shares can overlap because an advert may mention several requirements.
Roles that often need this skill category
Occupations where business operations, process and program management appears most often in UK new adverts
| # | Occupation | Share of occupation adverts | View |
|---|---|---|---|
| 1 | Customer service managers Example titles: Customer service manager · Team manager · CSM · Head of customer quality | 99.1% | |
| 2 | Customer service occupations n.e.c. Example titles: Customer service agent · Store guide · Consumer clerk · Course adviser | 99.0% | |
| 3 | Directors in consultancy services Example titles: Director · Company director · Owner · Manager | 98.6% | |
| 4 | Customer service supervisors Example titles: Customer service supervisor · Team leader · Chief supervisor · Radio superintendent | 98.4% | |
| 5 | Sales accounts and business development managers Example titles: Sales account manager · Bid manager · National account controller · BDM | 97.8% | |
| 6 | Marketing, sales and advertising directors Example titles: Sales and marketing director · Brand director · Head of brand · Head of media | 97.7% | |
| 7 | IT project managers Example titles: Project manager · Ip planner · Project lead · Change manager | 97.7% | |
| 8 | Managers in storage and warehousing Example titles: Manager · Bond manager · Team manager · Yard manager | 97.4% | |
| 9 | Telephone salespersons Example titles: Telephone salesman · Tele-ad girl · Sales adviser · Tele-ad clerk | 97.3% | |
| 10 | Taxation experts Example titles: Taxation senior · Tax senior · Tax adviser · Tax analyst | 97.2% |
How related skills compare
Skills within Business Operations and Project Management
| # | Skill | Share of adverts | Change (pp) | View |
|---|---|---|---|---|
| 1 | Business Operations, Process and Program Management Selected skill · Collaboration and Remote Work Tools · Organizational Development and Leadership Strategies · Customer Service and Support Operations | 83.2% | +3.3 pp | |
| 2 | Enterprise Strategy and Consulting Enterprise Architecture and Business Modelling Frameworks · Case Study and Use Case Development Skills · Value Creation Strategies | 2.0% | +0.6 pp | |
| 3 | Project Management and Agile Practices PRINCE2 Project Management Certification · Feasibility Studies and Suitability Analysis · Workflow and Project Management Method Skills | 0.7% | +0.1 pp |
About these figures
How to interpret skill demand
Source: Office for National Statistics, UK online job adverts. Shares describe new adverts reporting the requirement. An advert may mention several skills, so their shares do not add up to 100%. A rise from 10% to 12% is an increase of 2 percentage points.
These figures do not establish a salary premium, proficiency level, or which skills are requested together. This page has no published skill-specific salary or location breakdown.
ONS · 2025 · partial year · 2026 figures have not been published yet. · Open Government Licence v3.0. ONS does not endorse Jobmundo.