Communication and Interpersonal Skills
Apply communication techniques and interpersonal skills to facilitate collaboration, resolve conflicts, and enhance professional relationships.
Skill demand · ONS UK online job adverts
How common is professional and interpersonal competencies?
This requirement appears in 78.0% of UK new online job adverts in 2025. Its share rose by 3.2 percentage points compared with 2024.
The latest year is partial. Comparisons with full years need care. 2026 figures have not been published yet.Share of new adverts78.0%UK · 2025
Change in share+3.2 pp2024 to 2025
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What this skill category covers
Official detailed requirements in this ONS group
Positive Work Behaviours and Attention to Detail
Demonstrate supportive and constructive behaviour, maintain a positive attitude, and apply meticulous attention to detail to enhance collaboration and ensure high-quality outcomes.
Decision-Making and Emotional Intelligence
Apply decision-making skills and emotional intelligence to build trust, manage relationships, and coordinate effectively.
Achievement and Self-Regulation
Demonstrate achievement orientation through disciplined self-control, persistent drive for success, and commitment to meaningful personal growth.
Analytical and Critical Thinking
Utilize analytical and critical thinking skills to evaluate information, identify patterns, and make informed decisions.
Emotional Resilience and Stress Management
Demonstrate emotional resilience and apply stress management techniques to maintain performance under pressure.
Strategic and Forward-Thinking
Demonstrate strategic thinking and foresight to anticipate future trends and guide long-term planning.
Professional Etiquette and Guest Relations
Apply professional etiquette and manage guest relations to deliver exceptional customer service.
Diversity and Inclusion Awareness
Promote diversity awareness and inclusion practices to create equitable and respectful work environments.
Diplomacy and Professional Conduct
Demonstrate diplomacy and professional conduct to maintain positive relationships and navigate sensitive situations.
Creative Problem-Solving
Use creative problem-solving methods to address complex issues and develop effective, innovative solutions.
Delegation and Authority Management
Implement delegation strategies and manage authority to optimize team performance and accountability.
ONS Table 1 detailed requirements · SCO33.01. Shares can overlap because an advert may mention several requirements.
Roles that often need this skill category
Occupations where professional and interpersonal competencies appears most often in UK new adverts
| # | Occupation | Share of occupation adverts | View |
|---|---|---|---|
| 1 | Public relations and communications directors Example titles: Public relations director · Communications director · Head of PR · Head of communications | 96.2% | |
| 2 | Sales administrators Example titles: Sales administrator · Sales clerk · Admin officer · Admin assistant | 95.7% | |
| 3 | Prison service officers (below principal officer) Example titles: Prison officer · Prison warden · Borstal officer · Prison auxiliary | 95.1% | |
| 4 | Human resources administrative occupations Example titles: Human resources administrator · People clerk · Admin officer · Admin assistant | 94.1% | |
| 5 | Credit controllers Example titles: Credit controller · Loan processor · Recovery officer · Authorisation clerk | 93.8% | |
| 6 | Customer service managers Example titles: Customer service manager · Team manager · CSM · Head of customer quality | 93.7% | |
| 7 | Project support officers Example titles: Project support officer · PMO analyst · Team leader · Project analyst | 93.7% | |
| 8 | Advertising and marketing associate professionals Example titles: Marketing associate · Fund raiser · Club promoter · Growth hacker | 93.3% | |
| 9 | Telephone salespersons Example titles: Telephone salesman · Tele-ad girl · Sales adviser · Tele-ad clerk | 93.0% | |
| 10 | Legal secretaries Example titles: Legal pa · Legal clerk · Admin officer · Probate clerk | 92.9% |
How related skills compare
Skills within Workplace and Professional Skills
| # | Skill | Share of adverts | Change (pp) | View |
|---|---|---|---|---|
| 1 | Professional and Interpersonal Competencies Selected skill · Communication and Interpersonal Skills · Positive Work Behaviours and Attention to Detail · Decision-Making and Emotional Intelligence | 78.0% | +3.2 pp |
About these figures
How to interpret skill demand
Source: Office for National Statistics, UK online job adverts. Shares describe new adverts reporting the requirement. An advert may mention several skills, so their shares do not add up to 100%. A rise from 10% to 12% is an increase of 2 percentage points.
These figures do not establish a salary premium, proficiency level, or which skills are requested together. This page has no published skill-specific salary or location breakdown.
ONS · 2025 · partial year · 2026 figures have not been published yet. · Open Government Licence v3.0. ONS does not endorse Jobmundo.