In brief
This customer service and administration role focuses on maintaining high service standards and supporting business operations through effective communication. Daily tasks involve handling inbound calls, processing sales documentation, and collaborating with internal departments to resolve queries and manage customer accounts.
Best for
Organised administrators with a strong customer-service background
Worth knowing
The role requires working on-site in Sheffield for 2-3 days per week as part of a hybrid arrangement.
What you need
Required
Customer service
Strongly implied by the listing
Administration
Strongly implied by the listing
Communication
Strongly implied by the listing
Attention to detail
Strongly implied by the listing
Organisational skills
Strongly implied by the listing
Prioritisation
Strongly implied by the listing
Teamwork
Strongly implied by the listing
Preferred
No preferred skills or technologies were clearly stated.
Your day-to-day
Manage inbound service calls
Clearly stated in the job description.
Maintain customer records
Clearly stated in the job description.
Process sales administration
Clearly stated in the job description.
Support account management
Clearly stated in the job description.
Coordinate cross-functional workflows
Clearly stated in the job description.
What's on offer
Full job description (from employer)⌄
Customer Service / Service Administrator Hybrid Location - Sheffield Salary: £30,000, rising to £32,000 after 6‑month probation Hours: 8:00am – 5:00pm Hybrid: 2–3 days WFH Holidays: 23 days + bank holidays Full‑time, Permanent Francesca’s Recruitment Ltd About the Company Our client is a well‑established and expanding organisation specialising in patient handling equipment and moving and handling solutions across the UK. Since 1998, they have supported the NHS, care homes, hospices and special schools, delivering reliable equipment and a consistently high standard of service. They are committed to providing safe, effective solutions that support independence, dignity and quality of care for patients and carers. The Role We are recruiting a Customer Service / Service Administrator to join a professional and supportive Customer Service team. The role focuses on delivering excellent service, maintaining accurate administration and supporting the wider business with efficient communication and workflow management. Key Responsibilities Customer Service Excellence Provide professional and timely support to customers and internal teams. Respond to enquiries in line with service level expectations and ensure all interactions are recorded accurately. First‑contact resolution Manage inbound service and sales calls, aiming to resolve queries efficiently and confidently. Account Support Work with the Key Account Manager to identify opportunities within existing accounts and keep customers updated on remedial work. Administrative Ownership Complete pre‑sales and post‑sales administration, process follow‑up work and set up new customers and contracts within the job management system. Cross‑Functional Collaboration Liaise with engineers, sales, operations and accounts teams to support workflow and resolve job‑related queries. What You Will Bring A strong customer‑first mindset A positive and professional approach Excellent attention to detail and accuracy Strong organisational skills and the ability to prioritise Confidence communicating with customers and colleagues A supportive and team‑focused attitude Benefits £30,000 salary Increase to £32,000 after 6‑month probation Hybrid working: 2–3 days from home 23 days holiday + bank holidays Company pension Private medical insurance Profit sharing Sick pay On‑site parking Location Sheffield with hybrid working available. make this more appealing, urgent hire
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Note
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