In brief
This Planned Works Coordinator role manages housing health and safety cases from initial report through to final resolution. The work involves coordinating remedial repairs, ensuring regulatory compliance with Awaab's Law, maintaining accurate resident records, and communicating effectively with tenants and sub-contractors to meet internal service standards and performance targets.
Best for
Coordinators with experience in housing maintenance and sub-contractor management
Non-negotiable
Educated to NVQ II or equivalent GCSEs required
Worth knowing
This role operates on a hybrid basis with three days per week in the Sheffield office and two days working from home.
What you need
Required
Customer service
Clearly required in the listing
Performance target management
Clearly required in the listing
Data recording
Clearly required in the listing
Work scheduling
Clearly required in the listing
Sub-contractor management
Clearly required in the listing
Organisational skills
Clearly required in the listing
Time management
Clearly required in the listing
NVQ II or GCSEs
Clearly required in the listing
Microsoft Word
Clearly stated in the job description.
Microsoft Excel
Clearly stated in the job description.
CRM
Clearly stated in the job description.
Preferred
No preferred skills or technologies were clearly stated.
Your day-to-day
Manage damp and mould cases
Clearly stated in the job description.
Coordinate remedial works
Clearly stated in the job description.
Maintain accurate records
Clearly stated in the job description.
Communicate with residents
Clearly stated in the job description.
What's on offer
Full job description (from employer)⌄
JOB DESCRIPTION About the role The Guinness Partnership is seeking Planned Works Co‑ordinators to join our team in Sheffield on a full‑time, permanent basis to efficiently manage HHSRS (Housing Health and Safety Rating System) cases. We operate a hybrid working style, where you spend 3 days per week working in the office and 2 days working from home. What we are looking for We are looking for someone to support the Planned Works team, ensuring residents remain informed and that all legal, regulatory, and safety standards are met. The role involves managing Damp & Mould cases from initial report through to resolution, ensuring compliance with Awaab's Law, statutory requirements, and internal KPIs. You will coordinate remedial works, maintain accurate records, provide proactive communication to residents, respond to enquiries within agreed service standards, and ensure all resident information is managed securely in line with GDPR requirements, delivering a high-quality service throughout. You will also be able to demonstrate these essential skills: Experience of working in a customer-focused environment. Experience of working within agreed performance targets. Proven ability to work methodically, follow agreed procedures, and accurately record data and information. Ability to work in a fast-paced environment and under pressure. Experience of working with databases and Customer Relationship Management (CRM) System. Experience of using Microsoft Office, including Word and Excel. Educated to NVQ II or equivalent GCSEs. Experience of scheduling work. Experience of working with sub-contractors. Excellent organisational and time management skills. If you are interested in joining us and would like to apply for this position, please review the role profile to view all the key responsibilities and submit a copy of your CV. Role profile: (url removed) Works Co-ordinator.pdf TGPCVL
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