Retail and Consumer Services

Selected skill: SCO25.07 · Parent category: Sales and Customer Relationship Management · 2025 · partial year · 2026 figures have not been published yet.

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Skill demand · ONS UK online job adverts

How common is retail and consumer services?

This requirement appears in 0.6% of UK new online job adverts in 2025. Its share rose by 0.1 percentage points compared with 2024.

The latest year is partial. Comparisons with full years need care. 2026 figures have not been published yet.
Share of new adverts0.6%UK · 2025
Change in share+0.1 pp2024 to 2025
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What this skill category covers

Official detailed requirements in this ONS group

Retail and Warehouse Operations

Manage retail store operations and warehouse processes to ensure accurate inventory control and timely deliveries.

0.3% of UK new adverts

Floor Management Skills

Ability to manage floor operations in retail or hospitality environments.

0.2% of UK new adverts

Home Installation Skills

Skill in installing home fixtures and appliances safely and efficiently.

0.0% of UK new adverts

Cosmetic Product Knowledge

Understanding formulations and applications of cosmetic products.

0.0% of UK new adverts

ONS Table 1 detailed requirements · SCO25.07. Shares can overlap because an advert may mention several requirements.

Occupations where retail and consumer services appears most often in UK new adverts

#OccupationShare of occupation advertsView
1Retail cashiers and check-out operators

Example titles: Cashier · Epos clerk · Shop cashier · Epos operator

35.8%
2Market research interviewers

Example titles: Market research interviewer · Field worker · Data collector · Mystery shopper

31.3%
3Shelf fillers

Example titles: Shelf filler · Shop filler · Display hand · Night worker

15.6%
4Vehicle body builders and repairers

Example titles: Vehicle body repairer · Body maker · Timber man · Body fitter

13.8%
5Air-conditioning and refrigeration installers and repairers

Example titles: Refrigeration engineer · Service engineer · Refrigerator maker · Refrigeration mechanic

11.7%
6Archivists, conservators and curators

Example titles: Curator · Museum keeper · Museum officer · Museum educator

9.9%
7Librarians

Example titles: Librarian · Film librarian · Information scientist · Learning resource manager

9.0%
8Cooks

Example titles: Cook · Head cook · Fish fryer · Grill hand

8.1%
9Chefs

Example titles: Chef · Head chef · Chef manager · Food stylist

6.6%
10Library clerks and assistants

Example titles: Library clerk · Press clipper · Book looker-out · Chief assistant

5.2%

ONS Table 4 · 2025 (partial year). Share is the proportion of new adverts in that occupation that report this skill group. Example titles come from the SOC 2020 coding index. 2026 figures have not been published yet.

Skills within Sales and Customer Relationship Management

#SkillShare of advertsChange (pp)View
1Marketing and Sales

Marketing and Sales Strategy · Retail and Sales Operations · Marketing Foundations

28.7%+1.2 pp
2Digital Marketing

Social Media Marketing and Online Engagement · Customer Communication Management Skills · Digital Advertising and Performance Marketing

7.1%+0.6 pp
3Enterprise Resource Planning Software and Related Skills

SAP Core and Cloud Platforms · Issue and Bug Tracking Systems · Enterprise Software and Business Applications

2.7%+0.7 pp
4Retail and Consumer Services

Selected skill · Retail and Warehouse Operations · Floor Management Skills · Home Installation Skills

0.6%+0.1 pp
5Marketing and Research

Focus Group Facilitation Skills · Concept Testing Techniques · Online Survey Conducting Techniques

0.2%0.0 pp
6Client Onboarding Process Skills

Client Onboarding Process Skills

0.1%0.0 pp
7Customer Service

Customer Support Platform Skills · Contact Centre Platform Utilization

0.0%0.0 pp
8Retail Technology

Kiosk System Software

0.0%0.0 pp

ONS UK new adverts · 2025 (partial year). Change compared with 2024, in percentage points. These skills share a classification group. They are not necessarily requested together. 2026 figures have not been published yet.

About these figures

How to interpret skill demand

Source: Office for National Statistics, UK online job adverts. Shares describe new adverts reporting the requirement. An advert may mention several skills, so their shares do not add up to 100%. A rise from 10% to 12% is an increase of 2 percentage points.

These figures do not establish a salary premium, proficiency level, or which skills are requested together. This page has no published skill-specific salary or location breakdown.

ONS · 2025 · partial year · 2026 figures have not been published yet. · Open Government Licence v3.0. ONS does not endorse Jobmundo.