Customer Support Platform Skills
Skill in operating platforms designed for customer support and service management.
Skill demand · ONS UK online job adverts
How common is customer service?
This requirement appears in 0.0% of UK new online job adverts in 2025. Its share was broadly unchanged compared with 2024.
The latest year is partial. Comparisons with full years need care. 2026 figures have not been published yet.Share of new adverts0.0%UK · 2025
Change in share0.0 pp2024 to 2025
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What this skill category covers
Official detailed requirements in this ONS group
Contact Centre Platform Utilization
Ability to use platforms for managing customer interactions in contact centres.
ONS Table 1 detailed requirements · SCO25.02. Shares can overlap because an advert may mention several requirements.
Roles that often need this skill category
Occupations where customer service appears most often in UK new adverts
| # | Occupation | Share of occupation adverts | View |
|---|---|---|---|
| 1 | Customer service managers Example titles: Customer service manager · Team manager · CSM · Head of customer quality | 1.6% | |
| 2 | Customer service supervisors Example titles: Customer service supervisor · Team leader · Chief supervisor · Radio superintendent | 0.9% | |
| 3 | Telephonists Example titles: Telephonist · Call handler · Night operator · Phone operator | 0.9% | |
| 4 | Managers and proprietors in other services n.e.c. Example titles: Service manager · Dvs manager · Launderette owner · Security director | 0.9% | |
| 5 | Customer service occupations n.e.c. Example titles: Customer service agent · Store guide · Consumer clerk · Course adviser | 0.5% | |
| 6 | IT user support technicians Example titles: Support technician · IT officer · App reviewer · IT associate | 0.4% | |
| 7 | Leisure and travel service occupations n.e.c. Example titles: Travel attendant · Bus guard · Cabin boy · Cabin crew | 0.4% | |
| 8 | Business associate professionals n.e.c. Example titles: Business planner · Rate fixer · Gis analyst · O&m officer | 0.4% | |
| 9 | Call and contact centre occupations Example titles: Call centre agent · Call handler · Enquiry agent · Fraud adviser | 0.3% | |
| 10 | IT managers Example titles: Manager · IT manager · Internet cafe owner · UX manager | 0.3% |
How related skills compare
Skills within Sales and Customer Relationship Management
| # | Skill | Share of adverts | Change (pp) | View |
|---|---|---|---|---|
| 1 | Marketing and Sales Marketing and Sales Strategy · Retail and Sales Operations · Marketing Foundations | 28.7% | +1.2 pp | |
| 2 | Digital Marketing Social Media Marketing and Online Engagement · Customer Communication Management Skills · Digital Advertising and Performance Marketing | 7.1% | +0.6 pp | |
| 3 | Enterprise Resource Planning Software and Related Skills SAP Core and Cloud Platforms · Issue and Bug Tracking Systems · Enterprise Software and Business Applications | 2.7% | +0.7 pp | |
| 4 | Retail and Consumer Services Retail and Warehouse Operations · Floor Management Skills · Home Installation Skills | 0.6% | +0.1 pp | |
| 5 | Marketing and Research Focus Group Facilitation Skills · Concept Testing Techniques · Online Survey Conducting Techniques | 0.2% | 0.0 pp | |
| 6 | Client Onboarding Process Skills Client Onboarding Process Skills | 0.1% | 0.0 pp | |
| 7 | Customer Service Selected skill · Customer Support Platform Skills · Contact Centre Platform Utilization | 0.0% | 0.0 pp | |
| 8 | Retail Technology Kiosk System Software | 0.0% | 0.0 pp |
About these figures
How to interpret skill demand
Source: Office for National Statistics, UK online job adverts. Shares describe new adverts reporting the requirement. An advert may mention several skills, so their shares do not add up to 100%. A rise from 10% to 12% is an increase of 2 percentage points.
These figures do not establish a salary premium, proficiency level, or which skills are requested together. This page has no published skill-specific salary or location breakdown.
ONS · 2025 · partial year · 2026 figures have not been published yet. · Open Government Licence v3.0. ONS does not endorse Jobmundo.